Teams at Cardinal Health

Lead and develop a team of quality analysts to monitor and evaluate customer interactions using interaction analytics (speech, text, AQM). Build QA frameworks, deliver reports and insights, partner cross-functionally to drive performance improvements, coaching, and continuous improvement in a call center environment.

Process inbound documents and faxes, identify and document reportable adverse events, perform data entry, create AE reports, navigate pharmacy order activity reports, and meet program service-level requirements while following policies.

Process inbound pharmacy-related documents and faxes, perform data entry, identify and create adverse event reports, research and resolve order/document issues, and meet service level requirements in a high-volume customer service environment.