Teams at Capita

Lead a 24x7 Major Incident Management team, manage escalations and P1s, ensure SLA-driven resolution, produce MI reports, maintain processes, drive continuous improvement, mentor staff, and collaborate across teams.

Welcome and register visitors, manage appointments and door entry, maintain venue security and professional standards, perform administrative tasks (data entry, documentation, stationery, CRM/CASPER updates), provide claimant support and local travel information, and assist with venue health & safety and facilities management.

The Major Incident Manager oversees high-priority incidents, ensuring timely resolution and communication among stakeholders while improving incident management processes.