Teams at Brandwatch

Manage a portfolio of customers to drive retention, adoption, and growth. Build executive relationships, lead onboarding and training, coordinate cross-functional teams, manage renewals and CRM records, surface product feedback, and ensure customers achieve measurable business outcomes.

Own retention and long-term health of enterprise accounts by managing renewals, driving adoption and onboarding, leading training, expanding usage, coordinating cross-functional teams, escalating product feedback, maintaining CRM records, and acting as a trusted advisor to achieve customer outcomes.