Jobs at Arbor Education

Own the product vision and roadmap for core school-management capabilities, translating user needs into prioritized backlogs, requirements, and measurable releases. Lead agile ceremonies, collaborate with engineering, design, sales, marketing, and customer success, and build prototypes to improve usability. Connect product decisions to adoption, customer satisfaction, retention, and revenue growth while supporting go-to-market activities and representing Arbor with customers and education stakeholders.

Lead security engineering for a large-scale cloud platform, strengthening infrastructure, software supply chains, AI systems, secrets management, deployment frameworks, and incident response. The role includes threat modeling AI-enabled systems, implementing security tooling and policy guardrails, managing vulnerabilities, supporting remediation, documenting procedures, and collaborating with platform and engineering teams to improve resilience and secure development practices.

Own the product vision, strategy, roadmap, backlog, and delivery of HRIS capabilities for school stakeholders. Lead requirements gathering, prioritisation, agile ceremonies, UX iteration, compliance, and cross-functional delivery. Partner with engineering, design, sales, marketing, finance, and legal teams to support commercial growth and product launches. Represent the platform with customers and education stakeholders while using product analytics to guide decisions and continuous improvement.

Manage payroll implementations for schools and Multi-Academy Trusts, including parallel payroll runs, detailed YTD reconciliations, data validation, system audits, compliance checks, and discrepancy resolution. The role ensures accurate payroll builds, adherence to UK payroll and pension legislation, and effective operational handover. Responsibilities also include maintaining system frameworks, preparing reconciliation documentation and payroll journals, supporting stakeholders, and following UK GDPR and information security protocols.

Deliver online and in-person training and consultancy to schools, trusts, and partners using Arbor MIS. Assess customer needs, explain system functionality, support managed services, troubleshoot issues, conduct audits, maintain training materials, and adapt to product and legislative changes. The role requires strong communication, presentation, education-sector knowledge, customer focus, and regular travel to client sites and Arbor offices.

Leads platform operations across SRE, security engineering, and developer experience for Arbor’s SaaS applications. Owns availability, SLOs, incident management, vulnerability remediation, internal developer platforms, CI/CD, production ownership, and engineering productivity metrics. Builds engineering leadership, drives cross-functional accountability, and oversees cloud and infrastructure standards using AWS and Terraform. The role also guides responsible AIOps adoption, compliance alignment, and operational transformation across multiple products and markets.

Lead development of high-impact backend features for Arbor's core systems: design scalable PHP services, integrate third-party APIs, improve test coverage, author documentation, mentor engineers, and drive quality and delivery improvements across the team.

The Site Reliability Technical Lead will oversee system design, enhance platform reliability, manage incidents, drive automation, and mentor engineers to ensure scalable and secure solutions.