Teams at AI Acquisition

The Director of Customer Success Operations will oversee the remote Customer Success department, ensuring effective execution of onboarding, QA, SOP adherence, and team performance while enhancing communication and accountability.

Own the most sensitive client relationships, diagnose issues, protect revenue, develop retention strategies, and enhance operational processes.

This role involves owning complex client situations, diagnosing issues, driving retention and recovery, leading high-stakes conversations, and building scalable processes for client operations.