Teams at AI Acquisition

Provide fast, empathetic live chat and ticket support for clients using the platform. Troubleshoot issues, escalate complex problems, maintain support records, contribute to knowledge base, and help meet SLAs to improve client satisfaction and retention.

Own at-risk customer relationships involving dissatisfaction, disengagement, cancellations, refunds, and lost confidence. Investigate customer journeys, diagnose root causes, troubleshoot issues, lead de-escalation and recovery conversations, coordinate cross-functional resolution, and maintain customer ownership through completion. The role requires consultative communication, sound commercial judgment, accurate documentation, and the ability to identify recurring retention issues and recommend improvements.

Own multi-entity, multi-currency cash flow and treasury operations involving $5M+ monthly transactions. Lead payment infrastructure migration, automate card funding and reconciliation, build cash visibility dashboards, create SOPs, oversee external bookkeeping through Xero, and deliver concise weekly cash and P&L reporting. The role requires hands-on finance operations experience, systems-building ability, AI adoption, and management of complex payment and accounting processes across UAE and UK structures.