Teams at The Access Group

Serve as primary client contact to build and maintain relationships, ensure customer satisfaction, support product adoption and renewals, identify growth opportunities, and collaborate with internal teams to resolve issues and deliver value.

The role involves managing a portfolio of strategic UK local authority customers, building relationships, creating account plans, and overseeing renewals.

Lead brand strategy for the Small Business Division: define positioning, messaging, tone and visual identity; own social media strategy; lead brand integration for acquisitions; align content and product teams; manage and develop a small brand team and link brand activity to commercial outcomes.