As a Sr Implementation Specialist at Smartsheet, you will enhance customer satisfaction by implementing packaged solutions from the Services Catalog, advising on best practices, and recommending scalable solutions. Your goal is to improve customer experiences and drive higher adoption and retention rates.

As a Tier 2 Escalation Specialist at Smartsheet, you will be responsible for addressing complex technical issues, troubleshooting via documentation and log analysis, collaborating with colleagues to resolve customer challenges, and managing communication through various channels to ensure customer satisfaction.