The E-Commerce Trading Manager role at Dyson involves driving the strategic direction of the digital business, managing and optimizing the UK Dyson website and Dyson Outlet Stores, and overseeing merchandising activities to enhance customer engagement and revenue. The role requires strong leadership, team management skills, and collaboration with various teams to create a seamless customer journey. Responsibilities also include performance monitoring and reporting to ensure continuous improvement of the online experience.

Enter and process customer and internal orders in SAP, follow up on deliveries, manage returns and exchanges, process claims and refunds, serve as primary contact for customer queries, support sales team with order desk and logistics matters, identify and implement process improvements.

The CRM Manager at Dyson is responsible for defining and implementing CRM and email campaigns, coordinating with stakeholders, driving retention strategies, advocating for CRM initiatives, owning CRM channels, developing automated campaigns, segmenting audiences, analyzing performance, and generating owner reviews.