The Senior Account Manager at Ninja Van is responsible for managing VIP accounts, ensuring high client satisfaction, monitoring account performance, and resolving complex issues. They need to collaborate with different departments to enhance the account experience and maintain strong business relationships.

The Account Executive at Ninja Van is responsible for managing client relationships and enhancing operational processes. They ensure that clients’ needs are met regarding shipments and data reporting while hitting operational KPIs. This role involves maintaining client engagement and growth in business volume through effective communication and project management.

The Performance Analytics Operations Analyst supports the Senior Analysts by gathering and analyzing data to optimize logistics operations. Responsibilities include creating targeted KPI views, performing detailed analyses, standardizing and automating reporting, and providing insights for process improvements.