As a Junior/Middle Support Engineer (L2), you will investigate, triage, and resolve help desk tickets. Your responsibilities include troubleshooting technical product issues, assisting clients with software configurations, and ensuring client satisfaction through clear communication. You will also prepare specifications for defect escalation and manage communication regarding delays in resolution.

The Senior MLOps Engineer will support existing environments, manage deployments, automate processes, and develop configuration documentation while launching NLP, NLG, and NLU-focused solutions to production. Expertise in Azure and software development is essential.