Provide end-to-end production application support, including incident response, escalation management, monitoring, access and configuration changes, and client communication. Use AI tooling to investigate issues, build automations, and validate outputs. Collaborate with engineering on fixes, mentor teammates, and maintain runbooks and knowledge articles. The role requires strong skills in cloud platforms, APIs, databases, networking, operating systems, scripting, troubleshooting, and customer communication, with participation in an on-call rotation.