Assist customers with questions and issues regarding insurance software products, hardware, and other purchased products. Provide friendly and efficient customer service via phone, chat, and email. Log and own support issues until resolution. Collaborate with team members and suggest process improvements. Stay updated on current technologies in the sector.

Customer Support Technician role at Applied Systems, Inc. involving daily customer interactions, issue resolution, escalation procedures, knowledge sharing, and software updates delivery. Strong focus on customer service, communication, problem-solving, and technical skills.