Manages a Europe-based team of Professional Services Engineers delivering GitLab implementations, migrations, advisory services, training, and customer engagements. Responsibilities include coaching and performance management, overseeing delivery outcomes, monitoring project health and utilization, resolving escalations, partnering with Sales, Customer Success, and Technical Architects, and improving professional services processes and standards in a remote, asynchronous environment.

Leads professional services engagement design, scoping, pricing, and pre-sales for complex DevSecOps and digital transformation implementations across EMEA. Builds executive relationships, conducts discovery, develops proposals, statements of work, staffing plans, and implementation roadmaps, and guides customers through procurement and contracting. Owns engagements from discovery through delivery transition, manages escalations, forecasts bookings, and tracks margin and customer outcomes while enabling sales and delivery teams.