About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,300+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
Zendesk Specialist
Leeds / Hybrid - 3 days per week in the office (LS15 8ZB)
What You'll Do
We're looking for a Zendesk Administrator for our Consumer Experience (CX) team in Leeds.. In this role, you'll be pivotal in supporting and enhancing SharkNinja's Zendesk platform to ensure efficient customer contact management, specifically by:
- Providing thought leadership on Zendesk developments, identifying innovations and new capabilities.
- Regularly reviewing operational system usage and recommending more efficient ways of working.
- Understanding the product roadmap and proactively proposing system development options to support successful product launches.
- Maintaining knowledge of emerging trends and new Zendesk functionality to ensure optimal performance.
- Supporting the development of technology standards, policies, and procedures aligned with the technology roadmap.
- Providing technical and process options to solve operational problems.
- Assisting in the implementation of new or enhanced features to improve consumer service and support.
- Developing and maintaining documentation for Zendesk setup, issue resolution, and customizations.
- Designing and configuring Zendesk workflows, including Support, Talk, Chat, and Guide modules.
- Assisting in developing training materials and training users on Zendesk.
- Collaborating cross-functionally to improve Zendesk's functionality and consumer impact.
- Building and maintaining reports and dashboards using Zendesk Explore.
- Owning technical integration of Zendesk into the consumer support environment, including widget implementation, API integration, CRM workflow configuration, and reporting setup.
What You'll Bring
- 5+ years of system or application administration experience.
- 3+ years of experience with Zendesk development and integrations.
- Advanced knowledge of Zendesk SDK, API, and associated development tools.
- Proven experience in Zendesk implementation, configuration, and customization.
- Expertise in process design and optimization.
- Strong understanding of Zendesk features such as Triggers, Automations, and Auto-assignment of support tickets.
- Strong project management skills with the ability to manage deadlines and prioritize tasks effectively.
- Excellent verbal and written communication skills, with the ability to interact with all levels of internal and external stakeholders.
- Clear attention to detail both in design and delivery of solutions.
- A proactive, consumer-focused mindset with a strong drive to improve service delivery and efficiency.
- Ability to work independently, think strategically, and challenge ways of working when needed.
If you are passionate about driving operational efficiency and enhancing consumer support through Zendesk innovation, we'd love to hear from you.
#LI-HYBRID
Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja's Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/
For candidates based in China, please visit: https://sharkninja.com/candidate-privacy-notice/china/
For candidates based in Vietnam, please visit: https://www.sharkninja.com/candidate-privacy-notice/vietnam/
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]
