About us:
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.
And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.
Conventional home broadband doesn’t always work for them.
Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.
We take the complexity out of connectivity.
Key Areas of Focus:
Monitoring Delivery & Platform Development
- Design, build, and enhance the Zabbix monitoring platform
- Develop templates, discovery rules, triggers, thresholds, and integrations
- Ensure consistent and scalable configuration across all monitored devices
Service-Aware Monitoring
- Implement monitoring that reflects:
- Service health
- Customer impact
- End-user experience
- Move beyond simple device availability toward service-level observability
Alerting & Signal Quality
- Design and tune alerting models aligned to business impact
- Reduce false positives and alert noise
- Ensure alerts are actionable and support efficient triage by the NOC
Integration & Data Enrichment
- Integrate Zabbix with:
- Vendor platforms
- APIs and SNMP sources
- Synthetic monitoring solutions
- Support development of a “single pane of glass” for monitoring visibility
Service, Location & Impact Mapping
- Enable device → service → location correlation
- Improve accuracy of incident communications and field dispatch information
- Support alignment with service and asset data sources
Operational Alignment
- Define and support SOPs for alert triage and escalation
- Work with NOC and service teams to improve:
- Incident workflows
- Problem management integration
- Support continual service improvement initiatives
More about the role…
Working Conditions
- Standard business hours aligned to delivery programme requirements
- Collaboration with NOC and engineering teams supporting a 24/7 operation
- On-call or extended support may be required during key delivery phases
Key Performance Indicators (KPIs)
- Reduction in alert noise and false positives
- Improvement in Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR)
- Accuracy and quality of service-impact-driven alerts
- SLA compliance for client’s monitoring and incident response
- Adoption and effectiveness of monitoring dashboards and reporting
- Successful delivery and operational acceptance of the client’s monitoring solution
Context
- Primary focus is delivery of the client’s monitoring solution
- This role is not a BAU NOC position; it is programme-driven
- This deployment will form the reference model for future enterprise monitoring capability
About you:
Required Skills & Experience
- Strong hands-on experience with Zabbix (design, build, optimisation)
- Solid understanding of network monitoring across:
- WAN, routing, switching, WiFi and service layers
- Experience with:
- SNMP and device telemetry
- API integrations
- Synthetic / user experience monitoring
- Scripting and automation capability (e.g. Python, Bash or similar)
- Experience designing alerting logic and monitoring frameworks
- Exposure to service-aware monitoring or observability approaches (desirable)
Operational Skills
- Experience working in a network operations or monitoring environment
- Strong troubleshooting and analytical skills
- Ability to prioritise and manage incidents based on impact
- Familiarity with ITIL-based incident and problem management processes
Soft Skills
- Customer-focused mindset with emphasis on service outcomes
- Strong communication skills, including ability to translate technical detail into customer-friendly output
- Proactive and analytical approach to problem-solving
- Ability to work effectively in a fast-paced, evolving delivery environment
Qualifications
- Degree in IT, Networking, or related discipline (or equivalent experience)
- Relevant industry certifications (e.g. CCNA, Network+, ITIL) desirable
We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.
At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect.
This advert can be available in other formats (upon request) for those who require it, please contact [email protected] for assistance.
