Who We Are
Titan Cloud is a market-leading provider of Fuel Asset Optimization, helping some of the world’s largest convenience stores, fleets, and suppliers reduce compliance risk, lower asset maintenance costs, and increase revenue and fuel yield. We serve as the enterprise software platform and system of record, connecting our clients' fuel, environment, store operations, and maintenance departments. Our customers save millions annually through reduced lost sales, improved customer experiences, fuel loss mitigation, and reduced environmental reserves and fines
The role of Data Analyst involves the use of information systems to detect chemical substance release/leaks from storage vessels. Your role will be to receive this information from clients in various formats - online, paper form etc and to process and analyze this information. You will apply sophisticated formulas to assess and report on substance losses. You will liaise with clients regarding their releases and data capture, and you will make recommendations as to how to remedy this issues.
- Supporting the team in information and data queries and technical issues
- Operate Titan Cloud software to process and analyze incoming data
- Identify trends and exceptions correctly using analysis tools
- Publishing and reporting results across the three reporting platforms.
- Conducting investigation services as per client agreements
- Maintaining administration for all accounts including some account communication with the smaller to medium sized accounts.
- Deliver on analysis KPIs and agreed services
- Respond to internal helpdesk tickets or escalate where appropriate
- Work with the key customer account manager to provide technical support.
- Deliver training when required.
Requirements
- Bachelor's degree or equivalent
- 2+ years of experience in a customer facing role
- Strong excel and web based analytics skills
- Quick learner with attention to detail
- Problem solving and analytical skills with emphasis on developing data assets
- Excellent communications skills- written and spoken
Benefits
- Paid time off
- End of Year Company Rest and Recharge
- Health Cash Plan through Westfield Health
- Death In Service Benefit
Why Join Us
At Titan Cloud, we are committed to creating a diverse and inclusive workplace where all voices are heard and valued. Even if you don’t meet most of the required qualifications or have transferable skills related to this role, we encourage you to apply—even if you don’t meet all the preferred qualifications. We recognize that a variety of experiences can contribute to success in this position, and we value different perspectives on our team.
