Role Summary/Purpose:
This role is for a Product Manager with our Payment Hub program. The Payment Hub is a collection of systems and activities that support Synchrony’s backend payment processes that support transactional activity across the enterprise, including cardholder and retail deposit activity. The ideal candidate will have a strong Agile project management background with a focus on payment systems, products and processes and proven track record of understanding payments operations, leading matrixed project teams, building systems supported by strong governance and controls, as well as delivering projects on time and within budget.
Essential Responsibilities:
Drive the vision and roadmap of innovative new capabilities to keep the business as an industry leader in the space while owning the product Objectives and Key Results (OKRs).
Subject matter expert for owned product(s) with deep expertise including but not limited to features, functionality and customer journey.
Manage, prioritize, and track implementation of features within the program backlog. Ensure work focuses on features with maximum value that are aligned with product strategy and aligns with enterprise goals and vision.
Collaborate with subject matter experts across the enterprise to document current and future state wing-to-wing payment processes, set product vision, identify business requirements and define acceptance criteria. Facilitate process mapping sessions as needed. Identify and document deliverables, dependencies, and risks.
Understand industry insights, intel and market analysis. Accountable for research, analysis and business case development of new products or components.
Actively collaborate with scrum teams to clarify business requirements, remove roadblocks and gain alignment around feature or product strategy.
Oversee user acceptance testing, set the quality standard for delivery and develop test plans. Participate in team agile ceremonies to validate quality, document testing outcomes and provide feedback to improve team processes.
Lead and execute change management strategies across the value chain including product release plans and set expectations for delivery of new functionalities.
Align with critical partners such as Operations, Technology, Accounting, Compliance and Risk.
Lead program updates and prepare program status updates.
Perform other duties and/or special projects as assigned.
Qualifications/Requirements:
Bachelor's degree OR in lieu of degree; high school diploma/GED and 10+ years of Product Management experience
7+ years payment systems, treasury or product management related experience
Ability and flexibility to travel for business as required
Desired Characteristics:
3+ years of experience leading software development projects
Experience with Synchrony’s payment products and processes
Experience in the banking/credit card industry
Experience with various payment methods and treasury systems
Strong agile experience preferably in product management
Demonstrated ability to manage complex initiatives and projects in a matrixed, high speed, and quickly changing business environment.
Ability to develop strong working relationships and able to influence others and build consensus across varying business needs
Demonstrated strong quality/process improvement experience, with relevant examples that improved business performance and customer experience
Advanced problem-solving skills with the ability to develop innovative solutions in a fast-changing, virtual environment.
Ability to communicate moderate to complex ideas, issues and designs in ways that are clear and easy to understand
Ability to synthesize disparate and/or complicated requirements into cohesive product features
High energy, self-motivated, with strong communication skills (verbal and written)
Grade/Level: 13
The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Our Way of Working:
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.
*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Finance
