About Portless
Portless is redefining global fulfillment for fast-growing DTC brands. We enable merchants to ship direct-from-factory with Amazon-level speed, reliability, and transparency—without the traditional complexity of cross-border logistics. Our customers are some of the most innovative consumer brands in the world, and they expect a world-class experience across onboarding, integrations, fulfillment, tracking, exceptions, and support.
As VP of Product, you will own the end-to-end customer journey and build the digital and operational engines that power Portless’s next stage of hypergrowth.
The Opportunity
We are looking for a strategic yet deeply operational product leader who thrives in the messy reality of complex, real-world systems. You will:
- Unify product, data, operations, engineering, and customer success into a cohesive roadmap.
- Build a user experience that feels inevitable to fast-growing eCommerce brands: intuitive onboarding, seamless integrations, proactive visibility, and flawless fulfillment.
- Bring clarity, structure, and scale to a hybrid business where digital interfaces, warehouse operations, global carriers, and internal teams all must work in lockstep.
If you love translating ambiguity into elegant systems — and have experience with tech-enabled logistics (e.g., rideshare, food/grocery delivery, freight, last-mile, marketplace ops) — you will thrive here.
What You’ll Own
1. Product Strategy & Vision
- Define and own the multi-year product roadmap aligned to company strategy and merchant needs.
- Build a vision for a frictionless, end-to-end merchant experience—from contract → integration → inbounding → fulfillment → tracking → exception handling.
- Combine operational reality with ambitious customer experiences to create a category-defining product.
2. Leadership & Cross-Functional Collaboration
- Lead and grow the Product and Design team.
- Partner deeply with Engineering, Operations, Customer Support, and Sales/Partnerships.
- Create product processes that scale: requirements, prioritization, discovery loops, beta programs, and feedback systems.
3. Customer Experience & Merchant Success
- Own the quality of the merchant journey end-to-end, including onboarding, integrations, workflows, and visibility.
- Translate high-touch customer expectations (DTC brands doing $100k+ monthly) into scalable product and support systems.
- Develop world-class merchant dashboards, exception workflows, and tools for proactive visibility.
4. Operational Excellence & Tooling
- Build and refine internal tools for Operations, CX, and Partner teams—ensuring our people are as empowered as our customers.
- Understand warehouse, cross-border, and carrier operations well enough to design systems that improve reliability, SLAs, and efficiency.
- Drive automation in exception handling, carrier selection, tracking, and compliance.
5. Data, Insights, and Quality
- Establish metrics and KPIs that measure reliability, customer experience, operational efficiency, and product adoption.
- Partner with Data to instrument the platform for real-time visibility.
- Build a culture of measurement and hypothesis-driven iteration.
Who You Are
Must-Haves
- 7–10+ years of product leadership, with at least 3+ years in tech-enabled operations, logistics, or marketplace environments
Proven ability to build products that orchestrate humans + software + physical world processes. - Experience delivering highly reliable, SLA-based, multi-step workflows.
- Demonstrated success working with customers who have high expectations, complex integrations, and real-money consequences.
- Strong systems thinker—comfortable mapping 10+ interconnected subsystems and reducing complexity into clear product decisions.
- Exceptional communicator able to influence engineering, operations, commercial teams, and executive stakeholders.
- Obsession with customer experience, from pixel-level detail to warehouse operational constraints.
Nice-to-Haves
- Experience with eCommerce, fulfillment, or supply chain
- Experience with Shopify ecosystem, ERPs, or logistics APIs
- Experience scaling product teams from 0 → 1 or 1 → many
- Global or cross-border logistics exposure
What Success Looks Like in 12 Months
- A clear, coherent product strategy aligned across engineering, ops, and commercial teams
- A significantly improved merchant onboarding and integration experience
- A world-class merchant dashboard with visibility, tracking, and exception management
- Reduced operational defects and support touchpoints through better product workflows
- A product organization executing predictably with high quality and velocity
- Happier, stickier customers who see Portless as a 10x better global fulfillment partner
Why Join Portless?
You’ll be defining the future of global eCommerce logistics—creating a magical experience for brands that want Amazon-level fulfillment without the Amazon-level constraints. This role sits at the intersection of software, logistics, data, and world-class customer service. If you want to build a category-defining product in a company growing explosively, Portless is the place.
