At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest asset — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
Job Summary:
The Vice President, EMEA Operations is responsible for the day-to-day management of fulfilment functions for Europe, Middle East, and Africa. Reporting to the Senior Vice President, Head of International Operations, this role will lead our fulfilment teams in India, Poland, and the United Kingdom to ensure effective and efficient processes, high client satisfaction, and regulatory compliance.
Key Responsibilities:
Operational Leadership:
- Oversee daily operations for the EMEA fulfilment teams, of approximately 500 employees
- Develop and implement operational strategies, key performance indicators, and goals to improve service delivery, quality, and client satisfaction
- Drive continuous improvement in operational workflows to optimize efficiency and demonstrate cost stewardship
- Prepare executive updates on a monthly basis
- Participate as a speaker/presenter in meetings
- Lead, coach, mentor, and develop a high-performing operations team, fostering a culture of accountability, growth, and collaboration
- Partner with Human Resources on talent acquisition, learning and development, and performance management
- Develop career pathing and succession planning within the team
- Analyse operational data and leverage insights to implement process improvements and enhance overall service delivery
- Partner with Product, Technology, and Enablement teams to evaluate and implement new tools, platforms, or vendors that can increase efficiency, reduce costs, and support company growth
- Evaluat and implement new tools, platforms, or vendors that can increase efficiency, reduce costs, and support company growth
- Act as the senior point of contact for escalations, working closely with Customer Success teams to resolve issues promptly
- Monitor Service Levels and performance metrics, ensuring the team consistently meets and exceeds client expectations
- Attend client meetings via video call and potentially in-person across EMEA
- Help set operational goals and align operational objectives with the company’s strategies
- Participate in and lead cross-functional projects and initiatives that drive growth, optimize operational performance, and expand product offerings
- Remain abreast of industry trends and regulator changes, providing strategic recommendations to adapt of capitalize on evolving industry conditions
Required Qualifications:
- 10+ years of experience in operations management, preferably within the background screening, risk management, or due diligence industries
- Proven track record of leading and scaling operations in a high-growth environment
- Exceptional leadership skills with experience, building, managing, and developing high performing teams
- Strong communication, problem-solving, and decision-making abilities
- Demonstrated experience with process improvement, data analysis, and technology-driven solutions
Key Competencies:
- Strategic Vision & Execution
- Results Orientation & Accountability
- Client-centric Mindset
- Data-Driven Decision Making
- Change Management & Adaptability
- Leadership & Employee Development
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
First Advantage Belfast, Northern Ireland Office
Belfast, United Kingdom
