Virtualized CSR

Job Summary
Title: Customer Service Representative East/West
Role: As a dynamic and customer-focused professional who will interact with customers to provide information in response to inquiries about all aspects of the services provided by our client to their customer. In this role you will also address concerns and seek resolution including the resolution of complaints. As a valued member of our organization, we ask that you demonstrate excellent communication abilities and data entry skills and be able to remain calm when customers demonstrate frustration.
Responsibilities
The below describes but is not limited to the main duties and responsibilities in your role:

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
• Independently resolving customer complaints and resolving customer service issues promptly.
• Data entry and tool research as required to troubleshoot customer problems.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Qualifications

• High school diploma or equivalent; some college education preferred.
• 1-2 years of previous customer service or call center experience is a plus.
• Excellent written communication skills. Strong problem-solving and critical-thinking abilities.
• Patience and empathy when dealing with customers' concerns.
• Proficient in using computer systems, software, and CRM tools.
• Ability to work in a fast-paced environment and adapt to changes.
• Strong multitasking skills while maintaining attention to detail.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Excellent English communication skills and understanding of US geography and culture.