Vendor Operations Coordinator - BPO

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
Block is seeking a detail-oriented and operations-focused individual to join our Global Seller Onboarding (GSO) team as the Vendor Operations Coordinator - GSO BPO. In this role, you will support the day-to-day oversight of our Business Process Outsourcing (BPO) partners, ensuring smooth operations, accurate reporting, and ongoing process improvements.
Reporting directly to the Global Head of Vendor Strategy & Implementation, you will contribute to vendor performance management, operational efficiency, and continuous improvement initiatives across the BPO ecosystem. This remote position requires up to 10% travel and provides exposure to cross-functional teams while contributing to the integration of AI-enabled workflows.
You Will

• Serve as a key point of contact for GSO BPO partners and internal stakeholders
• Support operational business reviews by preparing materials, compiling data, and tracking action items
• Monitor vendor adherence to SLAs, compliance requirements, and contract obligations
• Assist in tracking escalations and supporting timely resolution of issues
• Contribute to identifying inefficiencies and implementing process improvements across the BPO network
• Use operational data and performance trends to highlight opportunities for improvement
• Document and maintain SOPs and change management processes
• Collaborate with L&D, Sales, Onboarding, Support, Risk, and Product teams to support BPO performance initiatives
• Support invoice reconciliation, vendor billing audits, and financial accuracy checks
• Assist with root cause analyses and tracking preventative measures
• Contribute to vendor scorecards, dashboards, and reporting structures
• Provide operational insights to inform internal discussions and system design efforts

You Have

• Bachelor's degree in Business, Operations, or related field; or equivalent experience
• 2-4 years of experience supporting BPO vendors or outsourced operational programs
• Strong analytical and problem-solving skills with exposure to operational metrics
• Excellent communication skills with the ability to work across teams
• Familiarity with SLA frameworks, QA programs, and vendor reporting processes
• Experience supporting invoice reconciliation and financial reporting tasks
• Proficiency in Google Workspace, Notion, Salesforce, or similar collaboration/CRM tools

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$83,900 - $125,900 USD
Zone B:
$78,100 - $117,100 USD
Zone C:
$71,400 - $107,000 USD
Zone D:
$63,000 - $94,400 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.