Vehicle Finance Performance Manager (North)

The role in a nutshell: Be the lead contact and manage the Finance Performance across a designated number of dealer partners based in the Manchester and surrounding areas.

About the ‘Department’: The Regional Sales department work to support the Toyota and Lexus Centre Network with the sales of new and used vehicles, utilising customer focused finance programmes creating affordability and accessibility to both brands.

What you’ll be doing:

• Build value with your Toyota & Lexus partners, agreeing Finance & Retention business plans designed to demonstrate the value that this can add to their business and their customers.
• Using the TBP approach to identify specific Centres to work with on a deep dive/consultancy basis to improve Finance and Retention performance.
• Work with partners to enable them to understand the value in proactively managing the finance renewal process. Ensure they have a structure with sufficient processes and capacity to maximise the opportunity.
• Hold quarterly reviews with senior management to include Finance, Retention and Oversight performance data – agreeing appropriate remedial actions as required.
• Escalate any Oversight concerns to Dealer Senior management and internal Toyota Financial Services (TFS) and Lexus Financial Services (LFS) management as requested.
• Build strategic relationships with Dealer Senior Management.
• Taking a One Toyota approach by working closely with Finance Renewals Managers and TGB Sales Performance Managers to develop Dealer Network performance, holistically.

Experience you'll gain:

• Understanding of the strategic importance of Finance within the vehicle sales process.
• Development of training and coaching skills.
• Practical experience in business planning.
• In depth knowledge of Trade Cycle Management.
• Exposure to Senior Management within the Toyota & Lexus Dealer Network.
• Working within a dynamic and fast-paced environment that encourages personal development and fosters growth.

What you’ll get to own:

• The Finance & Retention performance of your zone.
• The TFS/LFS lead relationship with your partners.
• The finance renewal strategy for your zone.
• The compliance oversight performance of your zone partners.

Key Experience & Skills:

• Understanding of vehicle sales process.
• Knowledge of all consumer finance products.
• Understanding of consumer credit regulation.
• Sales experience in motor vehicle environment.
• Good standard of English and Maths.
• Excellent written and verbal communication skills, including presentations.
• Ability to build relationships at Senior levels.

Attributes & Behaviours:

• Proactive approach to problem solving.
• Customer first mindset.
• Self-motivated.
• Ability to work unsupervised.
• Outward mindset.
• Strong negotiation skills.

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and holiday purchase option
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
• Employee Assistance Program
• Eye tests
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
• Dress for your day policy to make you feel comfortable at work
• Eco HQ, free parking & restaurant
• Two volunteering days per year
• Reward gateway voucher discounts
• Flexible working scheme and we welcome flexible working conversations at interview
• Regular 121s with your manager, a personal development review (PReview) each quarter
• A wide range of learning & development opportunities including Linked In Learning courses
• £250 contribution towards you learning something new outside of work
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!

Our Recruitment Process

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.

We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.

When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis to support you to be your best self.