UX & UI Designer (six month contract)
Who We Are and What We Do
At SilverRail, we're on a mission to reshape the way the world travels, and we're inviting you to be part of this journey. Rail is becoming the go-to choice for short and medium-haul travel worldwide, and we're here to help make it happen.
In the face of the ongoing climate crisis, our vision is crystal clear. We are transforming the online customer experience for rail travel, making it easier than ever for customers to find, buy and use rail. Our cutting-edge technology is the backbone of rail and travel agencies worldwide, making it effortless for travellers to choose the eco-friendly option and reduce their carbon footprint.
We have more than 15 years of trailblazing success behind us, and our teams are spread across the globe, with bases in London, Boston, Brisbane, and Stockholm. We thrive on the philosophy of 'fail-fast-fail-early,' which drives us to find ingenious solutions to complex challenges.
Join us, and help shape the future of travel!
The Role
As a UX & UI Designer, you will play a key role in shaping intuitive, engaging, and visually compelling digital experiences across our suite of consumer-facing products. You will collaborate closely with product managers, engineers, and developers to transform user needs and business requirements into elegant, user-centric design solutions. This is an exciting opportunity to contribute to products that have real-world impact, particularly within the digital travel space.
You will be involved throughout the design lifecycle, from discovery and research through ideation, prototyping, and final delivery, ensuring that every interaction is purposeful, accessible, and aligned with user expectations. As part of a collaborative and fast-paced environment, you will help refine existing products while also contributing to the creation of new features and experiences. Your work will balance creativity with usability, delivering designs that are both visually appealing and highly functional.
This role is offered as an initial six month contract.
Key Responsibilities
- Contribute to the design, improvement, and ongoing maintenance of a suite of digital travel products across web and mobile platforms.
- Take ownership of specific features or products, from initial concept through to delivery and iteration.
- Collaborate with product managers, developers, and stakeholders to gather, analyse, and refine user and business requirements into effective design solutions.
- Create wireframes, user flows, journey maps, and prototypes to communicate design ideas and interactions clearly.
- Produce high-fidelity UI designs that are visually consistent, user-friendly, and aligned with brand guidelines.
- Help maintain, evolve, and administer the design system and component library in Figma, ensuring consistency, usability, and proper documentation across teams.
- Plan and conduct UX research activities to validate designs and gather user insights, including usability testing (remote and in-person), interviews, and focus groups.
- Analyse user behaviour, research findings, and product analytics to identify pain points and opportunities for improving the user experience.
- Identify and resolve UX issues such as usability challenges, accessibility concerns, and responsiveness across devices.
- Iterate on designs based on user feedback, testing outcomes, and data insights to continuously improve product quality.
- Work closely with engineering teams to ensure accurate implementation of designs and provide support during development.
- Stay up to date with industry trends, tools, and best practices in UX and UI design, bringing fresh ideas into the team.
Required Competence and Skills
- 5+ years of experience as a UX/UI Designer, with an emphasis towards UX principles and methodologies, and a solid history of UI design work.
- Proven experience designing digital products (web and/or mobile), ideally within a commercial or product-focused environment.
- A strong portfolio showcasing design thinking, problem-solving skills, and your contribution to real-world projects and products.
- Strong proficiency in Figma.
- Practical experience conducting UX research, including usability testing (remote and in-person), interviews, and focus groups, and translating insights into design improvements.
- Strong understanding of requirements analysis, user-centered design processes, and the creation of UX artifacts such as personas and journey maps.
- Familiarity with accessibility standards and best practices (e.g. designing for inclusivity and usability across diverse user groups).
- Strong attention to detail, with a commitment to delivering high-quality, pixel-perfect designs.
- Good organisational and time management skills, with the ability to manage multiple tasks and meet deadlines.
- Ability to work both independently and collaboratively within cross-functional teams.
- Excellent communication skills (visual, verbal, and written) with the ability to clearly present and justify design decisions.
- A proactive mindset with a willingness to learn, take feedback constructively, and contribute ideas confidently.
- Interest or experience in travel, transport, or e-commerce domains is advantageous but not essential.
Why us?
- We are an accredited flexible company and were named in Flexa’s Top 50 Most Flexible Companies: https://flexa.careers/companies/silverrail
- We utilise a hybrid working model, providing equipment for home working alongside one or two monthly visits to our beautiful central London office.
- We offer a highly competitive benefits package including private healthcare and rail discounts.
- We provide a wealth of career development opportunities with training that is individual, focused on improving your skills and helping you become the best professional you can be.
- Our team’s health and wellness is genuinely important to us, so we offer a number of wellbeing seminars and membership to the #1 leading meditation app.
- A unique opportunity to work for a tech company that is helping the environment by revolutionising the way we travel.
Our values are simple: Do Good by working for a better tomorrow; Think Big Act Smart by being curious, adaptable and data-driven; and remember that through collaboration we will always be Stronger Together.
*We are a neurodiverse employer and are working hard to improve our recruitment processes, so if there is any way that we can make the recruitment experience better for you then please let us know in your application - all information will be treated as strictly confidential*
