Purpose of the role
To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do.
Accountabilities
- Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking.
- Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle.
- Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders.
- Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions.
- Utilisation of data analytics tools to extract insights from market research, customer surveys, and feedback sessions to identify new opportunities and understand evolving customer needs.
- Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance.
- Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.
Assistant Vice President Expectations
- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
- Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
- Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Join us as a UX Researcher where you’ll play a key role in understanding our customers needs, behaviours and pain points to inform design decisions and encourage insight led product development. You will be responsible for leading the creation and execution of research projects utilising both qualitative and quantitative methodologies. This role sits within the Barclays Insight and Experience Design (BiXD); a multidisciplinary design team made up of UX Researchers, UX and UI Designers, Copywriters and Design Ops working on projects pan- bank. We are looking for someone that is a self starter, can independently run research end to end and shines within a team of junior and senior researchers.
To be successful in this role you should be able to confidently demonstrate:
- Hands-on experience and knowledge of a variety of qualitative and quantitative research methodologies, to be used in both discovery research and design concept/ prototype research
- Ability to analyse, summarise and triangulate insights and bring this together in a logical and engaging way
- That you are a strong collaborator and communicator, building positive relationships with colleagues, stakeholders and external third parties, gaining their trust and creating research advocates. You’ll need to be able to collaborate with stakeholders of varying levels and lend your influence and experience to those conversations.
Some other highly valued skills include experience in:
- Strong communication, storytelling and presentation skills to inspire and influence those around you
- Keen eye for detail and open to feedback, learning from others around you and seeking ideas to evolve own thinking and outputs
- Taking ownership for your project and non project work, and using your initiative to drive forward work at pace
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills
This role can be based in Manchester or Northampton.
