User Researcher

About the role:

As a User Researcher, you'll independently own research for significant features, collaborating cross-functionally to discover problems and deliver user-centered solutions that drive measurable impact. You'll work closely with product designers, product managers, engineers and key stakeholders to translate user insights into solutions that align both user needs and business objectives.

About us:

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Conduct generative and evaluative research across product experiences with methodological rigor
• Collaborate closely with product managers, designers, data analysts, and leaders to identify possible research goals and timelines
• Create compelling presentations and reports to communicate learnings and recommendations
• Develop a deep understanding of user needs and pain points in legal tech, acting as the voice of the user
• Identify strategic opportunities that address user needs and create business value
• Other Duties as assigned

About you:

• 2-5 years of industry experience where you conducted qualitative user research
• Demonstrated track record of leading research projects with a focus on connecting your work to the broader business strategy and making progress against key outcomes
• Strong storytelling and presentation skills to create artifacts and share research findings in ways that are tailored to and motivate cross-functional stakeholders
• Proficiency in industry-standard tools (Figma, Zoom, UserTesting, Maze, Dovetail, Reduct, Qualtrics, etc.)
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Nice to Have

• Working knowledge of AI and automation technologies
• Experience with B2B, fintech, legal tech, or SaaS products

Why 8am 

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here’s how we support our 8Team:

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

At 8am, we don’t just offer benefits—we create an environment where people can thrive, grow, and make a real impact every day.

Diversity, equity & inclusion at 8am

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

Security advisory

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.