Company Description
Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion. With a community of over 35 million users, Depop is on a mission to make fashion circular, redefining fashion consumption. Founded in 2011, the company is headquartered in London, with offices in New York and Manchester, and in 2021 became a wholly-owned subsidiary of Etsy. Find out more at www.depop.com
Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users. We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.
If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to [email protected]. For any other non-disability related questions, please reach out to our Talent Partners.
We’re looking for a mid-weight User Researcher to join our growing UX Research team and help us understand our users, their needs, and the experiences that drive them. You’ll support research efforts across product teams, working closely with fellow researchers, designers, product managers, and analysts to bring the voice of the user into everyday decision-making.
At Depop, user research is embedded in how we build and iterate on products. This is a great opportunity for someone with a strong foundation in user research methods who is looking to deepen their skills, grow their impact, and work on meaningful problems in fashion, marketplaces, and community.
What you'll do
Support end-to-end research efforts across a product or feature area, with guidance from more senior researchers.
Work closely with product teams to define research goals, plan appropriate methods, recruit participants, and deliver findings.
Conduct a variety of research studies, including interviews, surveys, usability tests, and concept evaluations, to inform product design and direction.
Collaborate with designers, PMs, and analysts to identify knowledge gaps and turn business questions into research questions.
Contribute to synthesis efforts by analysing qualitative and quantitative data, helping to generate clear, actionable insights.
Help communicate findings in ways that engage teams, from short-form summaries to presentations, workshops, or insight decks.
Champion the user perspective in product conversations and design critiques.
Contribute to the development of research team practices and shared resources.
Who you are
You have experience conducting UX research in a product or design environment.
You have experience applying a range of research methods (e.g. usability testing, interviews, surveys) and know when to use them.
You’re comfortable working with data - both qualitative and quantitative - and can spot meaningful patterns in user behaviour.
You communicate clearly and collaborate well with designers, PMs, and engineers
You’re a strong storyteller who can turn insights into action.
You’re curious, adaptable, and excited to keep learning and growing in your research practice.
You care deeply about users and want to help create meaningful, inclusive, and delightful experiences.
Bonus if you have
Experience working in consumer tech, marketplaces, or fashion.
Familiarity with remote testing and research platforms like UserTesting, Userzoom, Maze, Dscout
Additional Information
Health + Mental Wellbeing
PMI and cash plan healthcare access with Bupa
Subsidised counselling and coaching with Self Space
Cycle to Work scheme with options from Evans or the Green Commute Initiative
Employee Assistance Programme (EAP) for 24/7 confidential support
Mental Health First Aiders across the business for support and signposting
Work/Life Balance:
25 days annual leave with option to carry over up to 5 days
1 company-wide day off per quarter
Impact hours: Up to 2 days additional paid leave per year for volunteering
Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love.
Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant
All offices are dog-friendly
Ability to work abroad for 4 weeks per year in UK tax treaty countries
Family Life:
18 weeks of paid parental leave for full-time regular employees
IVF leave, shared parental leave, and paid emergency parent/carer leave
Learn + Grow:
Budgets for conferences, learning subscriptions, and more
Mentorship and programmes to upskill employees
Your Future:
Life Insurance (financial compensation of 3x your salary)
Pension matching up to 6% of qualifying earnings
Depop Extras:
Employees enjoy free shipping on their Depop sales within the UK.
Special milestones are celebrated with gifts and rewards!
