Company Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Values: Open, Trusted and Bold
Trusted Partners:
- Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
- HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
- Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
- Fortinet: Elite VIP Program – one of only 2 in the UK
- AWS: Advanced Solution & Managed Service Provider Program
Job Description
Our Managed Services team are based from our offices in St Ives, Belfast and Daresbury and our data centre facilities in Huntingdon and provide a focused range of hosted and cloud services through our extensive portfolio, specifically designed to help customers align their IT functions to their core business requirements.
We are currently recruiting for a Infrastructure Engineer (Linux Specialist) to join our busy team based from our Datacentre in Huntingdon, Cambridgeshire. You will be responsible for the day-to-day proactive management and support of servers, storage and associated technologies with a focus on our customers Linux Estate, which provide the foundation for Telefonica Tech and customer services. Working as part of a team, the ideal candidate needs to be flexible to accommodate customer requirements and possess the drive to provide a high level of customer service. In addition to this, good problem solving and troubleshooting skills along with the ability to step logically through issues and clearly communicate with stakeholders.
This is a fantastic opportunity to work within an interesting and varied company, who offer a busy yet friendly place of work.
Key Responsibilities:
- Review existing processes and tasks, proposing solutions to simplify and/or provide consistent results through automation techniques and tools
- Assist with the day-to-day maintenance of our internal and customer virtual environments which consist of VMware and Hyper-V platform
- Deployment, technical support and proactive maintenance for the following products:
- Linux Operating Systems and hosted services.
- HPE ProLiant Servers
- Fibre Channel Fabrics
- Providing assistance and guidance to the Level 2 team
- General administration of multiple storage arrays; tasks to include:
- Provisioning new hosts / virtual volumes:
- Configuring replication between sites
- Capacity management
- Vendor liaison for issue logging and software updates
- Management of agentless monitoring tools such as LogicMonitor, VeeamOne and OneView.
- Refinement of triggers and thresholds to continually improve proactive support of customer systems
- Work within a team to deliver large and medium based projects for new and existing customers
- Reviewing team documentation and knowledge-based articles, suggesting improvements
- Adhering to incident, change and problem management processes to ITIL standards
- Sharing information of new issues and call type trends with team leaders, in order to improve IT strategy across the business.
Skills & Experience:
- Expert level skills in deploying, configuring and troubleshooting the Linux Operating Systems (Red Hat, Ubuntu, and Oracle Linux) and services hosted.
- Proficient in shell scripting and automation tools, such as Red Hat Insights, Ansible, AWX and Satellite. Knowledge of CI/CD pipelines for ideal automation strategies.
- Experience with LVM based disk operations are a must to administrate disk groups.
- Experience with HA clustering using pcs to maintain internal services.
- Configuring, troubleshooting and administering of VMWare and MS Hypervisors up to and including the latest versions.
- Experience of Windows Server and Active Directory up to latest supportable versions.
- Excellent communications skills – oral and written, with the confidence to communicate effectively at all levels.
- Outstanding customer service skills along with a polite telephone manner
- Team player – understands the importance of teamwork and has the ability to motivate self and team
Additional Information
Monday to Friday (37.5 hours per week) following a shift pattern typically 08.00 to 16.30, 09.30 to 18.00
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
