Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
Empower Healthcare Through Training Excellence
Roche Diagnostics is seeking a dynamic Training Specialist to join our Field UK Applications team within the Technical Services department. This field-based role offers a unique opportunity to deliver world-class training support for Roche’s Near Patient Care and Cobas products, such as Liat, while contributing to an outstanding customer experience.
This position involves regular travel across the UK South region, including overnight stays and occasional unsocial hours to meet business requirements.
The Ideal location: North East London/Essex
The Opportunity
In this role, you will:
- Deliver Expert Training: Provide and record product training for internal and external customers, ensuring compliance with Roche standards.
- Customer Support: Handle training-related inquiries, from product installation to ongoing contract support, offering occasional troubleshooting and technical assistance as needed.
- On-Site Activities: Perform audits, produce reports, and support hardware/software implementations during product launches.
- Technical Resource: Act as a valuable technical resource for the Near Patient Care (NPC) sales and marketing team, assisting with tenders, demonstrations, presentations, and customer visits.
Who You Are
You are a highly motivated professional with a passion for training and technical support, ready to make a meaningful impact in the healthcare sector.
Essential Qualifications and Skills:
- Demonstrates depth of scientific knowledge, both theoretical and practical, in a medical setting.
- Strong communication, time management, and decision-making skills.
- Proven ability to work collaboratively in a team environment and independently manage responsibilities.
- Full UK/EU (or equivalent) driving license.
- Passport for potential overseas training.
- Fluent in written and verbal English.
Desirable Skills and Experience:
- Degree-level education or equivalent.
- Background in nursing, Biomedical Science (BMS), or training.
- Knowledge of Primary/Secondary Care organisations within the NHS, ideally in a hospital environment.
- Experience in designing and delivering high-quality, customised training programmes aligned with patient pathway strategies.
- Familiarity with medical analytical systems, quality assurance, and customer relationship management tools.
- Proven troubleshooting experience and a track record of providing on-site customer support.
- Awareness of the diagnostics industry and experience working in a multicultural environment.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
