Technology Support III - Regulatory Compliance Application Support

Job Description
As a Regulatory Compliance Applications Support within the Regulatory Compliance Surveillance Application Support team, you will use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally and to grow your career in any direction you choose.
Job responsibilities:

• Engage in the management of incidents, problems, and changes to support full stack technology systems, applications, and infrastructure. Your role will involve identifying, analyzing, and resolving issues to ensure optimal performance and reliability across all technological components.
• Utilize APM tools such as GENEOS, Dynatrace, Grafana, Datadog, and Splunk to oversee daily batch processes and promptly address any issues that arise
• Provide comprehensive application service delivery to support successful business operations, focusing on regulatory reporting requirements
• Implement and execute policies and procedures designed to maintain operational stability and ensure system availability
• Vigilantly monitor production environments for anomalies, resolve data quality issues in regulatory reporting, and enhance the use of standard observability tools while adhering to SLA requirements.
• Escalate and communicate issues and solutions effectively to both business and technology stakeholders, actively participating in stability and governance meetings.
• Drive initiatives for automation and reduce manual workload (TOIL) to optimize processes and improve efficiency.

Required qualifications, capabilities and skills:

• Must have a bachelor's or master's degree in engineering, computer science or information systems.
• Experienced in application development and/or production support in finance domain.
• Technically hands-on working with Linux, scripting (Shell, Python and/or Perl) and database systems (Oracle SQL/PLSQL).
• Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed.
• Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software.
• Quick thinker, problem solver (even under pressure) and a fast learner under constantly changing environment.
• Ability to automate and build tools for improved productivity, or eagerness to learn it

Preferred qualifications, capabilities and skills:

• Programming experience in any modern language would be a great plus.
• Exposure to AWS Cloud and Kafka would be plus.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.