As a Technology Support III, you'll manage production processes, monitor environments, collaborate on improvements, and enhance stakeholder communication to ensure operational stability of applications.
Job Description
The Sales Production Management team at JPMorgan Chase is responsible for supporting proprietary and external technology platforms powering the Sales business along with its user base of salespeople and external clients. The team supports a diverse array of modern platforms encompassing sales-trader workflow execution across multiple Fixed Income asset classes, pricing and analytics.
As a Technology Support III team member in Commercial and Investment Banking (CIB) Technology - Markets Technology team, you will ensure the operational stability, availability, and performance of our production application flows.If you are passionate about technology and enjoy working in a dynamic environment, this role is for you. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone can thrive.
Job Responsibilities:
Required qualifications, capabilities, and skills:
Preferred qualifications, capabilities, and skills:
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
The Sales Production Management team at JPMorgan Chase is responsible for supporting proprietary and external technology platforms powering the Sales business along with its user base of salespeople and external clients. The team supports a diverse array of modern platforms encompassing sales-trader workflow execution across multiple Fixed Income asset classes, pricing and analytics.
As a Technology Support III team member in Commercial and Investment Banking (CIB) Technology - Markets Technology team, you will ensure the operational stability, availability, and performance of our production application flows.If you are passionate about technology and enjoy working in a dynamic environment, this role is for you. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone can thrive.
Job Responsibilities:
- Manage production processes to ensure efficiency and quality.
- Monitor environments and address issues to improve operations.
- Collaborate with teams to implement solutions and improvements.
- Communicate effectively with stakeholders to resolve challenges.
- Build strong relationships to enhance service delivery.
Required qualifications, capabilities, and skills:
- Bachelor's degree in STEM or related field, or equivalent experience.
- Experience in technical support or similar roles.
- Strong communication skills and ability to work well with others.
- Willingness to learn and adapt to new challenges.
- Passion for technology and innovation.
Preferred qualifications, capabilities, and skills:
- Experience in financial services or investment banking.
- Familiarity with tools like Python, Unix, SQL, Geneos, Splunk, Dynatrace, Grafana.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Top Skills
Dynatrace
Geneos
Grafana
Python
Splunk
SQL
Unix
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