Desktop Support Analyst

WHO WE ARE
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, and Belfast.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
• 2021 Most Innovative Companies - presented by Fast Company
• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE
Apex Fintech Solutions is seeking a skilled Desktop Support Analyst to join our dynamic team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. They will diagnose and resolve technical hardware and software issues, install and configure computer systems, and assist users with technical problems. The Desktop Support Analyst will play a crucial role in ensuring the smooth operation of our organization's IT infrastructure and providing excellent customer service to our internal users.
Duties/Responsibilities

• Ensuring the consistent delivery of white glove service and solutions.
• Providing onsite, email, and chat support for end user mac & Windows systems and applications
• Collaborating with team members and leadership, implementing great support processes, procedures, and documentation.
• Identifying opportunities for business enablement through smart use of technology.
• Ordering, receiving, tracking, and issuing hardware, software, and peripherals.
• Performing new hire onboarding, including account creation, phone provisioning, computer and desk setup.
• Ensuring department meets SLA objectives.
• Managing, supporting, and provisioning business applications in a cloud-based environment.
• Writing clear, concise documentation for team members in wiki tools (Confluence).
• Evaluating and recommending new software platforms and services.
• Ensuring all operating systems are up to date.
• Providing AV support during company all-hands meetings

Education and/or Experience

• Bachelor's degree in Information Technology, Computer Science, or related field preferred
• 3+ years of experience working in a desktop support environment
• Extensive experience with MacOS, MDM management and troubleshooting.
• Extensive experience with Windows system administration and applications: OS configuration, troubleshooting, and knowledge of applications including Microsoft Office and Atlassian tools such as Jira and Confluence.
• Experience supporting TCP/IP networks and wireless networking.
• Experience with a ticket based support platform.
• Experience in communication and collaboration technologies.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Required Skills/Abilities

• Ability to work independently and as part of a team.
• Strong knowledge of computer hardware, software, and operating systems, including Windows and MacOS.
• Strong problem-solving skills and attention to detail.
• Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom.
• Comfortable with managing and manipulating directory systems (AD, LDAP).
• Excellent interpersonal communication skills
• A can do attitude.

Work Environment

• This job operates in a Belfast based office Environment 4 days a week

#IT #associate #full-time #LI-DM1 #AFS UK
​ Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Rewards
We offer a robust package of employee perks and benefits, including a market-leading salary with an annual bonus, 28 days of annual leave plus 10 Northern Ireland national holidays, a training and development budget, and a pension matched up to 7%. Our benefits also cover private health insurance for medical, dental, and optical care, and life insurance. We emphasize work-life balance with flexible working hours, parental leave, a modern city center office, and a hybrid work schedule that allows for greater flexibility by partially working from home. Additional perks include monthly catered lunches, unlimited drinks and snacks, hackathon events, poker tournaments, and a charitable matching gift program.
Diversity, Equity, Inclusion, and Belonging (DEIB) Commitment
We're looking for all kinds of people.
At Apex, we believe that wealth management and investing should be accessible to everyone, and we strive to create spaces to democratize investing for folks of all walks of life. Internally, we embrace diversity and are dedicated to creating an inclusive and equitable workplace, which reflects our company vision and mission. We value every team member's unique perspective and are committed to fostering a culture where everyone belongs. Join us in our mission to empower and celebrate individual differences.
Apex is committed to being an equal opportunity employer. We ensure that qualified applicants receive fair consideration for employment without discrimination based on sex, gender identity, gender expression, sexual orientation, race, color, natural or protective hairstyle, genetics, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Know your rights: workplace discrimination is illegal. We stand by this commitment to promote a diverse, equitable, and inclusive workforce.