Owns the stable operation, functional integrity, incident resolution, problem management, integrations, changes, releases, controls, and continuous improvement of a bank’s Finastra Loan IQ commercial-lending platform. Translates lending-business issues into functional requirements, coordinates technical resolution, troubleshoots configurations and interfaces, supports testing and deployments, manages vendors, and maintains operational documentation across distributed teams.
Role Overview
The Techno-Functional SME Consultant for Finastra Loan IQ is responsible for the stable operation, functional integrity and continuous improvement of the bank’s commercial-lending platform. The role combines deep lending-domain knowledge with hands-on application-support capability to ensure that loan transactions are configured, processed, serviced, accounted for and supported accurately throughout their lifecycle.
Operating at the intersection of Loan Operations, Credit, Finance, Risk and IT, the consultant owns functional analysis and coordinates technical resolution across Loan IQ, interfaces and downstream systems. The role supports production operations, incidents, problems, changes, releases, controls and sustainable remediation of recurring service issues.
Key Responsibilities- Application operations: Manage Loan IQ application health, critical business events, interfaces, batch processes and operational queues. Ensure timely completion of daily processing and proactive management of service risks.
- Incident resolution: Lead functional and technical analysis of production incidents; reproduce issues, assess business impact, identify controlled workarounds, coordinate recovery and restore service within agreed priorities.
- Problem management: Perform root-cause analysis for recurring defects, transaction failures, schedule inconsistencies, accounting breaks and interface errors. Drive permanent fixes and preventive controls.
- Functional analysis: Translate lending-business issues into clear functional requirements, impact assessments, solution options, test scenarios and acceptance criteria.
- Technical troubleshooting: Analyse Loan IQ configuration, application logs, database evidence, interfaces, messages and job failures in collaboration with technical teams and within controlled production-support practices.
- Integration management: Support integrations with origination, payment, core banking, general ledger, data, risk, regulatory-reporting, document and notification platforms.
- Change and release support: Assess Loan IQ releases, patches, configuration changes and enhancements; coordinate functional validation, regression testing, deployment readiness, post-release verification and rollback planning.
- Vendor coordination: Engage Finastra and other vendors on product defects, patches and complex investigations. Provide reproducible evidence, track remediation and validate delivered fixes.
- Controls and documentation: Maintain operating procedures, functional knowledge, configuration records, interface inventories, support playbooks, known-error records and audit evidence.
- Distributed delivery: Work with offshore and distributed support teams, ensure effective handovers, maintain functional knowledge depth and drive consistent outcomes across locations and time zones.
- 8+ years of experience in commercial-lending technology or banking application support, with substantial hands-on expertise in Finastra Loan IQ.
- Strong knowledge of Loan IQ customer, deal, facility and outstanding structures, together with servicing, settlement and accounting processes.
- Demonstrated functional expertise in flexible loans, restructurings, end-to-end loan lifecycle events and loan-schedule management.
- Experience supporting production incidents, service requests, problems, changes and releases for a business-critical banking application.
- Experience with Loan IQ integrations and, where applicable, Loan IQ SDK-based extensions, reports or interfaces.
- Experience preparing functional specifications, impact assessments, test scenarios, regression packs, operating procedures and knowledge articles.
- Excellent analytical, troubleshooting, stakeholder-management and communication skills.
- University degree in Finance, Banking, Business Administration, Information Technology, Computer Science or a related discipline.
- Finastra Loan IQ product training or implementation experience across servicing, settlement, accounting or integration workstreams.
- Knowledge of ITIL, Agile delivery, release management, testing and operational-risk controls.
- Experience in Loan IQ upgrades, platform modernization, data migration, interface development or operational transformation.
Similar Jobs at Capco
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Owns central quality assurance for banking resilience scenarios, reviewing technical acceptance criteria, test evidence, system dependencies, data, batch processing, recovery arrangements, and operational controls. The role challenges unsupported coverage claims, identifies testing limitations, designs targeted tests, assesses resilience and recovery evidence, and supports risk prioritization and acceptance recommendations. Strong experience in banking system testing, migration, reconciliation, traceability, and operational recovery is required, along with German and English fluency.
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Provides central quality assurance and constructive challenge for business-process acceptance criteria, UAT coverage, and evidence across banking transformation scenarios. Reviews end-to-end process coverage, identifies gaps and dependencies, coordinates cross-value-stream workshops, supports targeted business readiness testing, and prepares scenario-level readiness conclusions. Requires banking transformation or migration experience, corporate or wholesale banking knowledge, strong stakeholder management, workshop facilitation, and fluency in German and English.
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
