Technical Writing Intern

Job Description

About the Role:

As a Technical Writing Intern, you’ll be immersed in the wonderful world of product documentation at CrowdStrike. You will play an integral role in transforming and structuring our content for multi-channel publishing that delivers the right content, to the right user, at the right time. You will also own a small technical writing project, optimize content for reuse, make improvements to generative AI prompts, and learn about CrowdStrike's mission to stop breaches.

What You’ll Do:

• Gain experience with structured authoring through hands-on project work writing documentation within our information architecture.

• Gain experience and understanding about a large-scale, distributed, multi-petabyte software solution.

• Learn about the needs and requirements of a security-focused organization and their customers.

• Help develop documentation (hosted at https://library.humio.com)  that will grow your technical understanding and technical writing skills and help you develop a user-centered focus to your writing.

• Become familiar with industry-standard technical writing tools and processes.

• Study and understand a large-scale software development product using our Software Development Lifecycle (SDLC), how the product and development works, and how to translate that information into documentation for end-users.

• Help develop tools for automating the documentation process and improving the workflow of technical material into user-consumable information.

• Develop an appreciation for style and process guides, and their role in driving consistency and scalability in content.

• Learn how to read technical code and translate it to customer-focused needs and requirements.

• Interact with developers, architects, and product management to build knowledge on technical operation of the product and how that impacts customers.

• Receive mentoring from some of the most accomplished technical writers in the software industry.

What You’ll Need:

• By the beginning of the internship, must have completed at least 2 years at a 4-year undergraduate university, with a projected graduation date between December 2025 and July 2027.

• Programming experience, with the ability to understand complex systems and algorithms. Knowledge of Java, Scala, JavaScript, Perl, or Python will be advantageous. 

• Understanding of database technologies and principles, particularly in large-scale and distributed environments; exposure to SQL or GraphQL will be helpful.

• Writing technology experience, including DocBook, DITA and XSLT 

• A passion for automation and simplifying the translation of information from engineering code into documentation.

• A portfolio of your work with at least two technical writing samples. Samples may be from university coursework and/or from past internships or other professional engagements.

• An interest in learning about advanced concepts and tools relating to the field of technical writing.

• Basic knowledge of machine learning techniques involving large learning models.

• A strong attention to detail.

• Ability to work independently on assigned work.

• A willingness to learn and understand complex systems, ask questions, and accept feedback and implement it into your work.

Bonus Points:

• Experience writing product documentation for a software product.

• Experience in cybersecurity, such as through a university cybersecurity club or high school programs like CyberPatriot or the National Cyber League.

• Have tinkered with coding.

#LI-HP1

What You Can Expect:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Paid holidays (including birthday holidays) and 401k matching (where applicable)

• Professional development opportunities including workshops, tech talks, and Executive Speaker Series

• Assigned mentors from across the company for continuous support and feedback

• Participation in companywide initiatives including ERGs, FalconFIT, Wellness Programs, and Employee Assistance Program

• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Ownership of impactful projects that move the company forward

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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