Technical Support Specialist Hematology and Urine Analysis

wondering what’s within Beckman Coulter?

Take a closer look.

Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. At first glance, you’ll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and you’ll see we are invested in you and you’ll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. You’ll find the Danaher Business System, which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.

Danaher is a company focused on D&I working to make the best work place for everybody.

And no matter where you look at Beckman Coulter, at the heart of what we do, you’ll witness our shared purpose—helping realize life’s potential—in action. Our work helps improve millions of lives.

You will have the opportunity to work in a Global environment with many chances to growth in the role or in new position across different Opco’s.

We hope you’ll see yourself here, too.

What you find at Beckman Coulter —and within yourself — might just change the world!

We are currently looking for a Technical Support Specialist who will be remote-based in Italy.

Reporting to the Technical Support Manager, you will be in an international environment, and you will provide second level support by resolving customer(s) problems and issues through technical expertise and troubleshooting on Hematology and Urine analysis. You will drive service targets while ensuring strong customer satisfaction, retention rate. You will apply critical thinking to resolve appropriate action to rapidly repair instrumentation, train our customers and our Service Engineers, also support our Applications Team and verify the operational performance and data quality of systems in order to supply to our overall commercial organization.

You will operate independently basically in Italian territory and in Europe when needed (with overnight required as needed) to provide excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. Of course, we operate as a team to share standard methodologies, mentor and receive experienced technical support.

If you thrive in a fast-paced role and want to work to build a world-class post sales organization—read on.

 The essential requirements of the job include:

• Biomedical engineer or equivalent.
• At least 5 years of Technical Support, Field Service experience with Diagnostics market
• Early careers are welcome but with troubleshooting experience, gained during Thesis or Internships
• Proficient English, both spoken and written, is mandatory.
• Ability to travel and provide service in whole country as well as periodic travel to other European countries and overnight travel. A current valid driver’s license is required.

It would be a plus if you are:

• Willing to work different shifts/flexible hours as business needs.
• Analytical mindset, able to analyze data, identify problem and find effective solutions.

Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. We believe you’ll like what you see.

At Beckman Coulter, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled.

We believe that creativity and innovation thrive when the most diverse set of voices are heard, and that’s why we’re taking concrete steps to ensure that we’re fostering an inclusive and engaging workplace for our team. If you’d like to learn more, read stories from our associates on our Careers Blog or contact one of our recruiters.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.