As a Technical Support Engineer, you will troubleshoot integration issues, respond to customer queries, document resolutions, and collaborate to enhance user experience.
About Push Security
At Push Security, we’re on a mission to defend organizations where work and attacks actually happen: in the browser. For decades, security tools focused on endpoints and networks, leaving the browser, where everyone now works, as a massive blind spot that attackers are exploiting. We are changing that by defining the future of Browser-based Threat Detection and Response. Built by world-class red and blue team experts, Push gives defenders the real-time visibility and control needed to stop modern threats.
Candidates must be based in the UK for this role.
We’re searching for a Technical Support Engineer who will thrive in a modern cybersecurity startup. You’ll join a small, fast-moving team focused on helping customers deploy, troubleshoot, and get the most out of our product. The platform protects employees from phishing and identity-based attacks and integrates deeply with browsers, identity providers, and SaaS apps. You’ll be the front line for technical questions - diagnosing issues, explaining integrations, and ensuring a smooth experience from onboarding to day-to-day use.
Key Responsibilities:
- Respond to customer technical queries via chat, email, and video calls
- Troubleshoot integration issues involving browsers, identity providers, and APIs
- Reproduce, diagnose, and escalate complex problems to the engineering team
- Document issues and resolutions to improve internal knowledge and customer guides
- Collaborate closely with engineering, product, and solution engineering to ensure a first-class user experience
- Contribute feedback and insights from customers to improve the product
Qualifications:
- 5+ years of technical support, solutions engineering or customer success engineering experience for SaaS or security products
- Strong understanding of web technologies (HTTP, APIs, browsers, extensions, and authentication)
- Experience with AWS CloudWatch for investigating issues using logs
- Experience with using SQL to query data
- Experience debugging client-side or integration issues (e.g. using browser dev tools, API logs, or network traces)
- Excellent written and verbal communication, especially when explaining technical topics
- Proactive and resourceful approach to problem-solving in startup environments
- Understanding of how to write and debug code is a plus
Why Push?
-> Work with a passionate, mission-driven team building the future of SaaS security.
-> Flexible, remote-first work environment.
-> Competitive compensation and equity package.
-> Opportunities for growth in a fast-scaling startup.
Top Skills
APIs
Aws Cloudwatch
Extensions
HTTP
SQL
Web Technologies
Similar Jobs
Software
The Technical Support Engineer provides advanced support for customers using Magnet Forensics software, collaborating with internal teams to improve service quality and maintain account health.
Top Skills:
Azure DevopsCRMGitJIRAMagnet AutomateMagnet OneMagnet ReviewNetworkingSaaSSalesforceSecurityService CloudTicketing SystemsVirtualization
Cloud • Information Technology • Consulting
The VMware Support Engineer provides customer support for VMware technologies, troubleshooting issues, ensuring customer satisfaction, and assisting in knowledge management.
Top Skills:
CurlLinuxNsx-TPostmanRest ApiUnixVMwareVsphereWireshark
Artificial Intelligence • Information Technology • Software • Automation
As a Technical Support Engineer, assist clients with Java-based applications, troubleshoot issues, and enhance customer experiences with BPM solutions.
Top Skills:
DockerElasticsearchGradleJavaKubernetesMavenMySQLPostgresRestSpring BootSQL Server
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
