Mapbox Logo

Mapbox

Technical Support Engineer III

Reposted 7 Days Ago
Be an Early Applicant
UK
Mid level
UK
Mid level
Provide end-to-end technical support and bug resolution for customers, analyze user feedback, and collaborate with teams to meet customer needs.
The summary above was generated by AI

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. 

What We Do

Our Support Team is composed of a diverse group of professionals such as developers, designers, and data specialists. Our team’s experience allows us to be knowledgeable about every aspect of the Mapbox stack, enabling us to provide exceptional support to our customers.

We publish comprehensive documentation and provide direct email support to ensure that our users have the resources they need to succeed. Moreover, we are committed to identifying cross-team root issues, advocating for targeted improvements to our products and documentation, and helping our customers grow with Mapbox.

What You'll Do
  • Break down complex customer questions into manageable pieces and find solutions in the Mapbox stack. Communicate those solutions through concise and friendly responses.

  • Using tools like Zendesk and Jira you will analyze user feedback and translate it into actionable next steps for our product engineers.

  • Ensuring reported issues are tracked, communicated and resolved efficiently.

  • Own end-to -end technical support and bug resolution for key enterprise customer.

  • Manage complex, multi stakeholders projects to address customer trends and anticipate their needs.

  • Participate in on-call rotation with the support team to ensure 24/7 availability for our customers.

  • Use technical writing skills in English to clearly articulate solutions to technical problems.

  • Leverage your experience in software engineering or support engineering to provide a customer-first approach.

  • Collaborate with engineering and Technical Program Manager teams to ensure customer needs are met.

  • Collaborate closely with customers and engineering teams to manage complex situations and drive resolution

What We Believe are Important Traits for This Role
  • 3-5+ years of experience with native mobile development on either Android or iOS platforms

  • Mobile development experience with proficiency in Java, Kotlin, Swift, C++ or objective-C or their programming languages

  • Previous experience providing technical support to key clients

  • Familiarity with Zendesk, GitHub, Slack, and Jira

  • Strong ownership and accountability skills

  • Experience working collaboratively with engineering and product management teams throughout the software development process

  • Strong debugging skills to troubleshoot and solve technical issues. Ability to escalate issues appropriately and effectively

  • Attention to the detail and ability to manage complex, multi stakeholders processes

  • Customer engagement skills to provide friendly and effective support

  • Problem-solving mindset with a focus on operational improvements

  • Formal or informal education experience related to computer science or software engineering

  • Knowledge and experience with geospatial tools are a plus

  • Previous experience with Mapbox is an advantage

What We Value

In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:

  • We value high-performing creative individuals who dig into problems and opportunities.

  • We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.

  • We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.

  • We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.

By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here.  Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application. 

We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.


#LI-Remote

Top Skills

C++
Git
Java
JIRA
Kotlin
Objective-C
Slack
Swift
Zendesk

Similar Jobs

19 Days Ago
In-Office
Belfast, County Antrim, Northern Ireland, GBR
Mid level
Mid level
Cloud • Security
Provide post-sale technical support, assess customer issues, communicate resolutions, document actions, and mentor other engineers in a global support team.
Top Skills: BashCloud InfrastructureCybersecurity ProductsIt And System AdministrationMachine VirtualizationNetworkingPowershellSQL
19 Days Ago
In-Office
Belfast, County Antrim, Northern Ireland, GBR
Mid level
Mid level
Cloud • Security
Join Delinea as a Technical Support Engineer, providing technical support and solutions to customers, requiring 3-4 years of relevant experience in cybersecurity and IT.
Top Skills: BashCloud InfrastructureCyber SecurityEncryptionItMachine VirtualizationNetworkingPowershellRelational DatabasesSQL
4 Minutes Ago
In-Office
London, England, GBR
Mid level
Mid level
AdTech • Digital Media • eCommerce • Marketing Tech • Sales
The Paid Search Specialist will manage performance campaigns across multiple platforms, optimize strategies, and collaborate with teams in the UK and US.
Top Skills: BingDisplay AdsGoogle AdsYoutube

What you need to know about the Belfast Tech Scene

If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account