Provide professional technical support, manage incidents, support Microsoft 365 applications, oversee device compliance, and contribute to IT project delivery.
- Provide timely and professional 1st and 2nd line technical support, both remotely and onsite.
- Escalate and assist with 3rd line support, including advanced troubleshooting and 3rd party vendor co-ordination.
- Administer and support Microsoft 365 applications (Exchange Online, SharePoint, Teams, OneDrive).
- Manage and maintain Windows 11 desktops/laptops and Apple iOS devices (iPhones, iPads).
- Support device enrolment and compliance using Microsoft Intune and Microsoft Entra (Azure AD).
- Log and manage incidents via the EasyVista helpdesk system, ensuring accurate documentation and timely resolution.
- Assist the Service Delivery Manager with third-party contract negotiations to maintain efficient vendor relationships.
- Contribute to IT asset management, procurement, and lifecycle tracking from acquisition through disposal.
- Participate in the delivery of IT projects, including hardware rollouts, software deployments, and infrastructure improvements.
- Liaise with third-party vendors and service providers to ensure effective support and timely resolution of issues.
- Support mobile device management initiatives and provide end-user training as required.
- Ensure all IT processes comply with internal policies and industry standards.
- Assist in the implementation and rollout of new technology solutions.
Top Skills
Apple Ios
Azure Ad
Easyvista
Exchange Online
Microsoft 365
Microsoft Entra
Microsoft Intune
Onedrive
Sharepoint
Teams
Windows 11
Similar Jobs
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
The Scaled Customer Success Manager will provide digital support to customers, ensuring satisfaction and resolving queries while leveraging cybersecurity knowledge and product expertise.
Top Skills:
Crm SoftwareSalesforceZendesk
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
As a Senior Security Governance Analyst, you will manage security compliance programs, drive improvements in security posture, and collaborate with stakeholders to address audit and regulatory needs.
Top Skills:
Cis CscIso 27001Nist CsfPciSoc2
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
As a Staff Software Engineer, lead engineering efforts, mentor junior engineers, shape SaaS architecture, and engage with stakeholders to enhance cloud security features.
Top Skills:
AWSAzureGCPPython
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
