Provide professional technical support, manage incidents, support Microsoft 365 applications, oversee device compliance, and contribute to IT project delivery.
- Provide timely and professional 1st and 2nd line technical support, both remotely and onsite.
- Escalate and assist with 3rd line support, including advanced troubleshooting and 3rd party vendor co-ordination.
- Administer and support Microsoft 365 applications (Exchange Online, SharePoint, Teams, OneDrive).
- Manage and maintain Windows 11 desktops/laptops and Apple iOS devices (iPhones, iPads).
- Support device enrolment and compliance using Microsoft Intune and Microsoft Entra (Azure AD).
- Log and manage incidents via the EasyVista helpdesk system, ensuring accurate documentation and timely resolution.
- Assist the Service Delivery Manager with third-party contract negotiations to maintain efficient vendor relationships.
- Contribute to IT asset management, procurement, and lifecycle tracking from acquisition through disposal.
- Participate in the delivery of IT projects, including hardware rollouts, software deployments, and infrastructure improvements.
- Liaise with third-party vendors and service providers to ensure effective support and timely resolution of issues.
- Support mobile device management initiatives and provide end-user training as required.
- Ensure all IT processes comply with internal policies and industry standards.
- Assist in the implementation and rollout of new technology solutions.
Top Skills
Apple Ios
Azure Ad
Easyvista
Exchange Online
Microsoft 365
Microsoft Entra
Microsoft Intune
Onedrive
Sharepoint
Teams
Windows 11
Similar Jobs
Professional Services • Security • Consulting • Cybersecurity • Generative AI • Data Privacy
As VP of Engineering, you will lead a high-performing team focused on developing a scalable SaaS platform, integrating AI and ML technologies, and ensuring engineering excellence while mentoring team members.
Top Skills:
AgileAIAWSCi/CdGitMlNoSQLRelational DatabasesSaaSScrumSoftware Development
Artificial Intelligence • Cloud • Information Technology • Legal Tech • Productivity • Software
The Strategic Alliance Operations Analyst will enhance data quality and metrics analysis for alliance co-selling, support internal teams, and improve operational processes related to strategic partnerships.
Top Skills:
Crm/Prm ToolsMicrosoft DynamicsMicrosoft Partner CentreSalesforce CRM
Professional Services • Security • Consulting • Cybersecurity • Generative AI • Data Privacy
As a Full Stack Engineer, you will build platforms, develop products, and mentor junior engineers while working with various technologies and tools.
Top Skills:
Amazon RdsAmazon SqsAnsibleApache ArrowAthenaAvroAWSAws EcsAzureBashCloudFormationDocker SwarmElasticsearchFlaskGCPGoogle Pub/SubGraphQLJavaScriptKubernetesMemcachedMongoDBMySQLNifiNode.jsParquetPentahoPostgresProtobufPythonRabbitMQReactRedisRest ApiTerraform
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
