Technical Program Manager

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As a Technical Project Manager, you will serve as a leader within the Global Technology organization. In this role, you'll take ownership of complex, high-impact initiatives, particularly the implementation of a new enterprise-wide IT and HR ticketing platform using ServiceNow. You'll work closely with internal teams and a third-party implementation partner to ensure a smooth, successful transition. You'll collaborate across Product, Engineering, Technical Operations, Enterprise IT, HR, and other internal and external stakeholders to ensure seamless execution and delivery.
What you'll do as a Technical Project Manager

• Lead enterprise-level software implementation projects from concept to completion-including the transition of our IT and HR ticketing system to ServiceNow.
• Partner with a third-party ServiceNow implementor, ensuring alignment on scope, milestones, resources, and deliverables.
• Drive all phases of project management, including planning, scoping, scheduling, documentation, contingency planning, and status reporting.
• Collaborate with stakeholders across the business to gather requirements, align on priorities, and deliver solutions that meet functional and strategic objectives.
• Serve as the bridge between technical and non-technical teams, translating business needs into executable plans.
• Identify, assess, and manage risks while developing mitigation strategies to keep projects on track.
• Monitor key metrics, manage scope changes, and communicate progress and blockers to senior leadership.
• Champion agile best practices while also adapting to hybrid or waterfall approaches where necessary.
• Cultivate a culture of transparency, accountability, and continuous improvement across your teams.

What you'll bring

• 5+ years of technical project management experience, with a strong track record of leading enterprise-wide software implementations.
• Experience working with ServiceNow or other large-scale ITSM platforms (ServiceNow experience preferred).
• Prior experience coordinating with third-party vendors or implementation partners.
  Strong understanding of Agile methodologies and experience leading Scrum, Kanban, or hybrid teams.
• Experience working with Jira.
• Proven ability to manage cross-functional teams and influence stakeholders across all levels of the organization.
• Exceptional communication, organizational, and problem-solving skills.
• PMP, CSM, CSPO, or PMI-ACP certifications are a plus.
• Familiarity with ITIL practices and change management processes is highly beneficial.
• A bachelor's degree in Computer Science, Engineering, Business, or a related field is preferred.
• Proficiency in English.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.