Technical Program Manager

How You’ll Support Our Mission - to improve community health and safety through the power of Data! 

As a highly skilled and motivated Technical Program Manager (TPM) who is passionate about delivery and accountability. The ideal candidate will have a strong technical and agile background, excellent program management skills, and a proactive approach to problem-solving. This role is pivotal in ensuring that our programs are delivered on time, within scope, and with utmost quality. 

Our Technical Program Manager’s responsibilities include leading planning sessions, publishing project & product release timelines, promoting/coaching agile practices and continuous improvement, reporting project metrics and status, triaging issues and risks and collaborating with product and engineering management.  

In this role you will be part of our Engineering team, reporting to the Senior Manager – Technical Program Management based in our Austin office. This role is based in Belfast, NI.  

What You’ll Be Doing – The Day to Day: 

• Monitor and manage program risks, identifying potential issues early and implementing effective mitigation strategies. 
• Coordinate activities across several independent agile teams with a focus on timelines and dependencies.  
• Establish clear accountability for program tasks and deliverables, ensuring all team members understand their roles and responsibilities. 
• Partner with the product and engineering leads to resolve issues and keep projects on track 
• Communicate program status, risks, and issues to stakeholders in a transparent and timely manner. 
• Reporting engineering metrics for executive leadership 
• Effectively interact with all levels of the organization 
• Facilitate issues and resolve conflict as appropriate 
• Foster a collaborative and inclusive environment where every team member feels valued and heard. 
• Support team members' professional development by providing mentorship and growth opportunities.  

Who You Are – The Essential Criteria:

• 7+ years’ of Program Management experience in a Software company. 
• Track record of delivering strategic projects to completion by driving progress and alignment across cross-functional teams. 
• Achieved Agile Certification in at least one Agile delivery framework.  
• Experience with Lean/Agile frameworks and methods, i.e.: Scrum, Kanban, SAFe, XP, etc. 
• Ability to efficiently prioritise work and communicate progress on multiple concurrent projects.  
• Experience presenting metrics and technical updates to a variety of audiences. 
• Ability to lead teams through issue resolution and risk management. 
• Self-starter who identifies, negotiates, and solves problems 
• Excellent written and verbal communication skills.  

Who You Are – Desirable criteria: 

• Possess passion, energy, and enthusiasm to drive results, highly action oriented. 
• Excellent change management skills, i.e., comfortable with ambiguity and constant change, yet able to execute on commitments. 
• Ability to understand the nuances and constraints of the larger picture. 
• Significant process and stakeholder management experience. 
• Expert understanding of program management best practices. 
• Certified Scrum master and/or Project Management. 
• Past programming experience a plus. 

Benefits & Perks! You will have fantastic benefits at ESO including but not limited to;

• Life insurance (4 x base salary) 
• Income protection insurance 
• A generous pension contribution 
• Private medical insurance including optical and dental 
• A health cash plan 
• Modern City Centre office and a flexible hybrid working policy  
• Annual health and wellness allowance + cycle-to-work scheme  
• Enhanced paternity leave and pay, enhanced adoptive pay, enhanced maternity pay 
• Enhanced short and long-term sick pay 
• Great holiday entitlement which increases year on year until you reach 5 years of service! 

About ESO

ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada, Northern Ireland, Denmark and Czech Republic! 

Are you ready to Make a Difference? 

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Data Privacy

We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with ESO Solutions UK Ltd. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to Lever, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.