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Johnson Controls

Technical Product Support Specialist

Posted 7 Days Ago
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Belfast, County Antrim, Northern Ireland
Junior
Belfast, County Antrim, Northern Ireland
Junior
Provide technical support for JCI access control and video products, troubleshoot software, hardware, and network issues, deliver training, and create documentation. Requires strong communication and problem-solving skills.
The summary above was generated by AI

    Responsibilities

    • Provide Technical customer support on JCI Access control/ Video products
    • Logging and keeping detailed records of support cases
    • Excellent triage open cases and troubleshooting skills,
    • Resolve customer issues while scheduling time for proactive activities
    • Troubleshooting software, hardware and Network issues
    • Delivering technical product training on hardware or software applications
    • Resolve customer issues while scheduling time for proactive activities
    • Occasional on-call after-hours work may be required as needed by the customer.
    • Writing technical Troubleshooting guides, user guides & product release notes

    Who we’re looking for

    • 1-3 years of working in a customer-facing role
    • Process and systems-oriented; you’re always looking to improve efficiencies for scale.
    • Confident and personable; you’re able to handle customer challenges with ease.
    • Organised and efficient: you’re comfortable managing multiple work streams at once.
    • Excellent written and oral communication skills, with proficiency in English.
    • Excellent customer service skills and ability to quickly establish technical credibility with customers.
    • Analytical; you’re extremely data-driven and have strong attention to detail.
    • Creative problem solver: you relish finding new ways to overcome obstacles.
    • Self-learner: you don’t wait to be told what to do, you’re action-oriented.
    • Cross-functional team experience including technical and non-technical roles.
    • Proven experience with cloud platforms such as AWS, Azure, or Google Cloud.
    • Experience with microservices architecture and related technologies (e.g., Docker, Kubernetes)
    • Proven Experience of troubleshooting network issues 
    • Proven Experience with Virtual Platform as VMware, Hyper-V or Nutanix
    • Ability to travel up to 20%.

    Nice to have.

    • Bachelor’s degree in computer science or equivalent
    • Cybersecurity or ITIL Certification
    • Experience of Linux including shell scripts
    • Experience of SQL 

    #SEAN

    Top Skills

    AWS
    Azure
    Docker
    GCP
    Hyper-V
    Jci Access Control
    Kubernetes
    Linux
    Nutanix
    SQL
    Video Products
    VMware

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