It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Job Description
Technical Product Manager, Global API - ABC
As a Product Manager for ABC’s API platform, you will play a pivotal role in shaping the future of our API ecosystem. This position resides within the Operators team, which manages the customer experience for our major clients and facilitates integrations with customers and partners through our APIs. The ABC API enhances in-club experiences and empowers partners to innovate on top of ABC’s platform. As one of ABC’s highest-demand products, our API platform is scaling globally, and you will be responsible for managing its growth, defining strategy and roadmap, and driving execution. You will operate the API products as a business, ensuring they scale effectively across diverse international markets and align with our mission to deliver exceptional value to clients and partners.
What you’ll do
- Deeply understand the needs of clients, partners, developers, and internal stakeholders who rely on our APIs.
- Conduct user research, gather feedback, and analyze usage data to identify pain points and opportunities.
- Translate technical and business requirements into clear problem statements and hypotheses.
- Define and prioritize API product features and enhancements with a focus on partner/customer experience, scalability, and security.
- Collaborate with engineering, architecture, and design teams to deliver high-quality APIs that are easy to use and well-documented.
- Comfortable in communicating with clients and partners on API capabilities.
- Develop and maintain product artifacts such as API standards, versioning strategies, and integration playbooks.
- Ensure seamless integration experiences for partners and clients by building robust, reliable, and performant APIs.
- Measure success through adoption metrics, developer satisfaction, and business impact.
- Drive continuous improvement by leveraging analytics, monitoring API performance, and incorporating feedback loops.
- Champion a platform mindset—enabling innovation by empowering third-party developers and internal teams to build on top of our APIs.
- Balance short-term delivery with long-term platform scalability and maintainability.
What you’ll need
- 5+ years of product management experience or equivalent.
- Demonstrated success and execution track record in building and sustaining scalable products.
- Experience with APIs products.
- Strong technical knowledge in APIs.
- Know how to connect products in a business operation.
- Entrepreneurial experience with start-ups is a plus.
- Great interpersonal skills and strong verbal and written communication. You can collaborate and thrive in productive, healthy debate done with mutual respect and shared goals. You can make complex concepts accessible with clear communication.
- Proven track record of successful stakeholder management including driving product roadmaps, client communications, handling escalations, and advocating for ongoing investment in your product.
- Experience successfully building and operating products and services.
- Comfortable/Flexible to work with different time zones.
- Experience in the fitness industry and/or B2B SaaS is a plus.
WHAT’S IN IT FOR YOU:
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
- Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
- Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
- Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
- Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
- Monthly reimbursement for your preferred health scheme
- EAP – we get you help when you need it. Period.
- Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
- And more! – so many benefits we couldn’t even fit them all here!
We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com
ABOUT ABC:
ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.
Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).
#LI-REMOTE
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
