The Technical Claims Operations Manager leads the Technical Excellence Hub, managing daily operations, ensuring compliance, and driving continuous improvement in technical delivery.
The Technical Operations Manager oversees the day-to-day operations of the Technical Excellence Hub, ensuring the effective delivery of technical support, quality assurance activities, and continuous improvement across the Property Division. The role manages a specialist team focused on technical quality, intervention reporting, and workflow support, working closely with the Technical Lead to drive the UK Technical Strategy.
Responsibilities- Lead and manage daily activities of the Technical Excellence Hub team.
- Support execution of the UK Technical Strategy through delivery of audits, interventions, insights and documentation.
- Oversee productivity, workflow management and technical task prioritisation.
- Ensure technical processes and documentation remain current and consistently applied.
- Produce and act upon MI to improve technical performance and oversight.
- Coordinate technical audits, QA initiatives and intervention reporting.
- Work with operational leaders and the Technical Lead to resolve complex technical issues.
- Develop and coach team members through structured technical development plans.
- Ensure compliance with company policy, regulatory standards and quality expectations.
- Identify opportunities for continuous improvement in technical delivery and efficiency.
- Experience managing teams in technical, QA, auditing or operational support environments.
- Strong understanding of Property claims, technical standards, or adjusting processes.
- Experience with insurer/client relationships and technical communication.
- Excellent analytical skills and ability to interpret MI and quality reports.
- Knowledge of compliance, technical quality frameworks and auditing processes.
- Ability to influence technical standards across teams.
- Insurance or technical qualifications desirable (ACII, Dip CII, CILA etc.).
Similar Jobs
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
The Senior Manager, Financial Partnerships will lead banking partnerships strategy, manage strategic relationships, conduct market research, and coordinate partner onboarding for Airwallex in Europe.
Top Skills:
Banking InfrastructureComplianceFinancial ServicesPaymentsProject Management
Software
The Account Development Representative will identify business needs for strategic accounts, generate leads, conduct research, and enhance customer relationships to support future product sales.
Top Skills:
Crm ApplicationSales Enablement ToolsSales Prospecting PlatformsStandard Productivity Tools
Security • Cybersecurity
The Enterprise Sales Manager will drive new logo revenue, manage a pipeline of enterprise opportunities, engage C-level stakeholders, and collaborate with various teams to achieve growth.
Top Skills:
OracleSalesforce
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
