Tech Risk & Controls - Quality Management & Controls SME

Job Description
Join the Technology Risk and Control (TRC) team at JPMorgan Chase as a Controls SME focused on quality management. This role is key to integrating the firm's operational risk management framework, emphasizing quality assurance and controls. The ideal candidate will ensure compliance and risk mitigation in cybersecurity operations and contribute to designing services aligned with JPMC's Control and Operational Risk standards. As a Senior Associate in the CTC organization, you'll act as a risk partner, promoting control compliance and enhancing processes across technology initiatives.
As a Tech Risk & Controls - Quality Management & Controls SME within the CTC organization, you will act as a risk partner and consultant, promoting control compliance with policies and standards while focusing on quality management practices. This role will be critical in enhancing existing processes and ensuring the integrity of controls across various technology initiatives.
Job Responsibilities:

• Provide guidance and best practices to drive awareness and understanding of the technology risk and controls framework, specifically focusing on quality management and controls challenges.
• Serve as a Controls-focused escalation Subject Matter Expert (SME) for customers and the CTC Service Desk, addressing complex queries and providing expert advice on control-related issues.
• Lead quality assessments and control reviews to identify risks and ensure compliance with organizational standards.
• Collaborate with cross-functional teams to ensure the accuracy and relevance of quality management processes and controls.
• Enhance the Quality Assurance/Quality Control (QA/QC) processes of the CTC Service Desk, implementing best practices to improve service delivery and customer satisfaction.
• Develop and implement governance frameworks for quality assurance and control processes.
• Monitor and evaluate the effectiveness of quality management initiatives, making recommendations for continuous improvement.
• Provide training and support to stakeholders on quality management processes and tools, including best practices for control implementation.
• Stay updated on industry trends and emerging technologies in quality management, controls and cybersecurity.

Required Qualifications:

• Experience: In technology risk management, quality management, or controls.
• Analytical Skills: Ability to analyze quality from a risk and governance perspective, identifying gaps and improvement opportunities.
• Technical Proficiency: Familiarity with quality management systems, control frameworks, and integration techniques.
• Project Management: Strong organizational skills with the ability to manage multiple tasks and priorities, focusing on risk reduction.
• Cybersecurity Knowledge: Strong understanding of cybersecurity principles and practices as they relate to quality management.
• Agile Methodologies: Familiarity with Agile methodologies and the Scrum framework.
• Customer Service Experience: Understanding of how quality management adds value to self-service and operational process.
• Communication Skills: Excellent communication and collaboration skills, with the ability to represent governance forums effectively.

Preferred Qualifications:

• Certifications: Relevant certifications such as Six Sigma, Quality Management Professional (QMP), or similar are a plus.

About Us:
JPMorgan Chase & Co. is a leading global financial institution with a history spanning over 200 years. We offer innovative financial solutions to millions of consumers, small businesses, and prominent corporate, institutional, and government clients. Our team of 50,000 technologists designs, builds, and deploys solutions across enterprise technology, big data, mobile solutions, electronic payments, cybersecurity, machine learning, and cloud development. We value diversity and inclusion and are committed to being an equal opportunity employer.
About the Team:
The Cybersecurity & Technology Controls (CTC) team aligns the firm's cybersecurity, access management, technology controls, and resiliency efforts. We partner with all lines of business to design, adopt, and integrate appropriate controls, delivering processes and solutions efficiently and consistently. Our priority is to keep the firm safe, stable, and resilient, empowering developers to deliver secure code faster and enabling secure cloud adoption through automation and streamlined processes.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.