At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job summary
Iron Mountain is looking for a dynamic and experienced Team Leader to join our Digital Imaging & Document processing operation in Hemel Hempstead.
Shifts for this role are between 6am and 2pm, Monday to Friday
In this role, you will be responsible for the overall interests of the scanning department, assisting the morning supervisor in the planning, administration, monitoring, and optimising the operational performance of the scanning and operational personnel. You will perform a number of duties aimed at ensuring that operations run smoothly on a daily basis. This includes managing a team of 14-18 staff responsible for scanning & validating, customer documents. You will play a key role in ensuring that our clients receive high-quality and secure digitisation services.
Your role in our mission:
Assist the morning supervisor in the planning, administration, monitoring, and optimising the operational performance of the scanning and operational personnel.
Strategically manage operations in compliance with company policies and vision.
Oversee receiving, warehousing, distribution, and maintenance operations within the scanning facility.
Setup layout and ensure efficient space utilisation.
Initiate, coordinate, and enforce optimal operational policies and procedures.
Maintain standards of health and safety, hygiene, and security within the department.
Liaise with clients on site as required.
Plan work rotas, assign tasks appropriately, and appraise results.
Train, coach, and motivate the team.
Produce reports and statistics regularly.
Receive feedback and monitor the quality of services provided.
Support the team in the execution of exceptional delivery services and contractual KPIs.
Promote and maintain a high standard of operational excellence and personnel management supervising all operational activity and operational personnel within the agreed upon parameters.
Ensure that all direct reports are met with daily and updated with current priorities and issues that may impact work in progress, delivery schedules, pipeline forecasts, or commercial objectives.
Keep relevant colleagues updated on all operational or supply chain issues, productivity improvements achieved, service improvements achievements, and cost savings initiatives.
Ensure that all required administration relating to daily operational throughput is managed and maintained.
Ensure that all IRM personnel policies and compliance procedures are followed at all times.
Valued skills and experience:
Proven experience in a team leadership or supervisory role within an operations or production environment, preferably in document management or scanning.
Strong understanding of operational policies and procedures, including health and safety, hygiene, and security.
Demonstrated ability to manage and motivate a team
Excellent communication, interpersonal, and coaching skills.
Ability to plan work rotas, assign tasks, and appraise performance effectively.
Strong organisational and problem-solving abilities.
Commitment to maintaining high standards of quality and customer satisfaction.
Understanding of company safety and security policies, processes, and procedures, including conducting risk assessments and statutory reporting.
Discover what awaits you
Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.
