Support Engineer 2

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
The Support Engineer 2 is a desktop support position responsible for assisting Employees and contractors of Blackline.
You'll Get To:

• Serve as the face of Corporate IT for the EMEA region while also providing support to teams in APAC and the US as required, ensuring consistent global IT service delivery.
• Monitor ITHELP Jira ticket queue for support tickets and triage as necessary
• Ability to clearly and professionally articulate complex technical concepts to non‑technical audiences and all levels of management, whether in person, via email, or over the phone
• Responds quickly, professionally and positively to requests for technical assistance
• Support end‑user workstation setups using Microsoft Intune and Windows Autopilot, ensuring devices are provisioned and configured according to company standards.
• Organize and maintain end‑user hardware and software inventory using the organisation's chosen inventory management system and administer other workstation management tools as required.
• Assist with the setup, maintenance, and troubleshooting of audio‑visual (AV) equipment within office locations, including travel within the EMEA region to support additional sites as needed.
• Participates in the PagerDuty‑managed on‑call rotation.

What You'll Bring:
Knowledge:
. Familiarity of a scripting language for automation of routine tasks (PowerShell, Python, Java, Bash, etc.)
• Skilled in troubleshooting Microsoft Office and core productivity tools, including Outlook, Excel, Word, PowerPoint, and Teams.
• Knowledge of Active Directory and key enterprise Microsoft services, including Entra ID, Microsoft Purview, Exchange Online, and the Microsoft 365 Admin Center.
• Familiar with remote desktop support solutions such as LogMeIn / RDP for secure remote access, troubleshooting, and assisting end users effectively.
• Understanding of core networking concepts, including TCP/IP, DNS, DHCP, and basic network troubleshooting
. Proficient in leveraging AI‑driven tools, including Microsoft Copilot and Google Gemini, to assist with research, documentation, ticket triage, and automation of routine IT tasks.
• Demonstrates a strong willingness to learn and stay current with emerging technologies, tools, and industry best practices.
Advantageous Skills:
• Experience using Qualys Patch Management to automate patch deployment and reduce security exposure
• Experience with Netskope for endpoints, including policy enforcement and device-level threat protection.
• Familiarity with CrowdStrike Falcon for endpoint detection and response (EDR) and threat remediation workflows
Desired Qualifications:
• CompTIA A+ Certification or equivalent foundational IT certification
• Additional CompTIA certifications (e.g., Network+, Security+)
• Microsoft certifications such as MS-900, AZ-900, or role‑relevant M365/Endpoint certifications
• Experience with ITIL‑based service management practices or ITIL Foundation certification
Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.