Supply Chain Projects Trainee (15-month, mixed shift, min 35h per week)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Supply Chain Center in Krakow is part of Motorola Solutions' (MSI) global network. The department is represented by a dynamic team of almost 300 people. We constantly grow and put a strong focus on development - both organizational and individual.
Within the department structure we dynamically develop world-class Demand & Supply Planning, Order Management, Order Scheduling, Delivery, Logistics, Repair Operations, Customer Master Data Management and Business Operations which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations, and plays a crucial role in supporting the sales process through proper forecasting, order management, securing material availability, shipping, and delivery to our customers.
Our purpose is to deliver exceptional value and customer experience through agility, speed and collaboration. We are designed to bring value, lead technology innovation and provide Motorola Solutions a competitive advantage on revenue, cost, cash, delivery & customer excellence. Our customers rely on us for the expertise, services and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers’ experience every day.
We influenced the history. Now we shape the future.
Job Description

The 12 months internship program will give you an opportunity to work in an international environment and get the understanding of corporate culture inside out. Your daily duties will have a real impact on the team. We focus on multi-level development and gaining experience through practice. We offer a one-year internship where you will have the opportunity to broaden your horizons and gain more experience within Supply Chain.
As a Supply Chain Trainee, you will develop expertise in a specific function, assuming ownership of the process per the assigned role.
Your responsibility will encompass the execution of the order management cycle, ensuring the satisfaction of both internal and external customers through the performance of various key activities.
- Order Processing: Receiving and processing customer orders, ensuring accuracy in terms of product selection, pricing, and quantities.
- Order Tracking: Monitoring the status of orders throughout the fulfillment process, from entry to delivery, and providing updates to customers and internal stakeholders.
- Customer Service: Addressing customer inquiries related to their orders, including questions about products, shipping times, order modifications, and any issues or complaints.
- Working with shipping and logistics departments to arrange for the timely dispatch and delivery of orders.
- Close cooperation with internal stakeholders (finance, credit, product  groups, project managers, sales etc.)
- Verification of orders related documents' accuracy with a thorough understanding of all customer fulfillment requirements
- Adapting to a fast-paced business with a focus on first in, first out cycle time 
- Understanding that working as a team is a must and cooperation with others is essential
- Prioritizing team’s goals and contributing to keep a good working atmosphere in the workplace
Please note that this is a mixed shift position

Basic Requirements

• Fluent English

• Ability to work minimum 35h per week

• Ability to work US hours (mixed shift)

• Strong interpersonal/communication

• Creative and open minded attitude

• Team player, easily adapt in a new environment

• Elementary computer literacy

• Familiarity with Salesforce and Google Workspace is welcome

• Experience in Supply chain/Customer Service/Order Management is welcome (not required)

• Ability to resolve basic issues within the process

• Knowledge where to find help to resolve an issue

• Ability to work well under pressure

• Continuous learning mindset

• Capability to prioritize and efficiently handle various responsibilities

• Adapting to change

• Attention to detail

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.
Also, to reward your hard work you’ll get:

• Full year paid internship program

• Strong team-oriented culture

• Contract of employment

• Hybrid work model

• Comfortable working conditions (high class offices, parking space)

• Private medical and dental coverage (Medicover)

• Life insurance

• Company-supported sport and social activities (ski team, volleyball, tennis section, etc.)

• Access to wellness facilities and integration events

• Mixed-shift bonus

Travel RequirementsNone
Relocation ProvidedNone
Position TypeIntern

Referral Payment PlanNo

CompanyMotorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.