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Frasers Group

Supervisor - Personal Shopping

Posted 15 Days Ago
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In-Office
Belfast, County Antrim, Northern Ireland
Junior
In-Office
Belfast, County Antrim, Northern Ireland
Junior
The Supervisor for Personal Shopping is responsible for driving sales, managing the team, and ensuring exceptional customer service in a luxury retail environment.
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Company Description

Flannels is a leading luxury retailer known for delivering an exceptional shopping experience with a curated selection of the world’s most coveted brands. Our Supervisors, with the support of their sales team, play a key role in offering bespoke styling advice and a premium, personalised service to our customers.

We are now looking for trend aware & fashion conscious retail leaders to join our team in Flannels Belfast.

    Job Description

    Your Role:

    • Maximise turnover to exceed required targets and identify opportunities to continually improve performance
    • Manage and motivate the performance of the team to ensure sales targets are met and exceeded
    • Be a strong presence on the shop floor to drive sales both personally and through the team
    • Ensure exceptional customer service is delivered at all times
    • Ensure all members of the team have the tools and knowledge to deliver the key business objectives
    • Manage the presentation and merchandising of seasonal stock in line with Head Office directives
    • Maintain an awareness of current and market trends, understand forthcoming customer promotions and monitor local competitors
    • Drive and deliver KPI's
    • Create and maintain customer profiles via Flannels’ clienteling tool
    • Develop and nurture strong relationships with customers, ensuring loyalty and repeat business.
    • Research, source and find products to satisfy clients’ requests and needs
    • Monitor correspondence and ensure prompt response to all enquiries
    • Carry out all additional duties where and when necessary within the defined levels of responsibility and accountability for your role

    Qualifications

    Your Profile:

    • You will be an exceptional people manager, with strong leadership and motivational skills
    • Excellent communication, planning and organisational skills
    • Passionate about fashion, with extensive knowledge of luxury brands and designers.
    • A people-person with excellent communication and interpersonal skills.
    • Target-driven with a proactive approach to achieving sales goals.
    • Ability to work in a fast-paced, client-focused environment.
    • Personal qualities

    • High level of personal energy to drive projects to completion
    • Confident and assertive
    • Positive and enthusiastic with a can do attitude
    • Passion for fashion retail
    • Professional manner
    • Trend aware, fashion conscious and well presented at all times

    Additional Information

    The Rewards:

    • Base salary £30,222 per annum 
    • Weekly/Monthly & Quarterly Commercial Bonuses
    • 20% staff discount across all Frasers group brands
    • Join the Fearless1000 Incentive Scheme watch THIS video to find out more
    • We offer a wide range of Development Courses with National Qualifications
    • 50% Uniform discount
    • Cycle to work scheme
    • Long service awards

     

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