The Supervisor for Personal Shopping is responsible for driving sales, managing the team, and ensuring exceptional customer service in a luxury retail environment.
Company Description
Flannels is a leading luxury retailer known for delivering an exceptional shopping experience with a curated selection of the world’s most coveted brands. Our Supervisors, with the support of their sales team, play a key role in offering bespoke styling advice and a premium, personalised service to our customers.
We are now looking for trend aware & fashion conscious retail leaders to join our team in Flannels Belfast.
Your Role:
- Maximise turnover to exceed required targets and identify opportunities to continually improve performance
- Manage and motivate the performance of the team to ensure sales targets are met and exceeded
- Be a strong presence on the shop floor to drive sales both personally and through the team
- Ensure exceptional customer service is delivered at all times
- Ensure all members of the team have the tools and knowledge to deliver the key business objectives
- Manage the presentation and merchandising of seasonal stock in line with Head Office directives
- Maintain an awareness of current and market trends, understand forthcoming customer promotions and monitor local competitors
- Drive and deliver KPI's
- Create and maintain customer profiles via Flannels’ clienteling tool
- Develop and nurture strong relationships with customers, ensuring loyalty and repeat business.
- Research, source and find products to satisfy clients’ requests and needs
- Monitor correspondence and ensure prompt response to all enquiries
- Carry out all additional duties where and when necessary within the defined levels of responsibility and accountability for your role
Your Profile:
- You will be an exceptional people manager, with strong leadership and motivational skills
- Excellent communication, planning and organisational skills
- Passionate about fashion, with extensive knowledge of luxury brands and designers.
- A people-person with excellent communication and interpersonal skills.
- Target-driven with a proactive approach to achieving sales goals.
- Ability to work in a fast-paced, client-focused environment.
Personal qualities
- High level of personal energy to drive projects to completion
- Confident and assertive
- Positive and enthusiastic with a can do attitude
- Passion for fashion retail
- Professional manner
- Trend aware, fashion conscious and well presented at all times
The Rewards:
- Base salary £30,222 per annum
- Weekly/Monthly & Quarterly Commercial Bonuses
- 20% staff discount across all Frasers group brands
- Join the Fearless1000 Incentive Scheme watch THIS video to find out more
- We offer a wide range of Development Courses with National Qualifications
- 50% Uniform discount
- Cycle to work scheme
- Long service awards
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