As a Supervisor Leisure at Hilton Grand Vacations, you will play a pivotal role in ensuring the smooth operation of our Leisure Club. This outstanding opportunity allows you to lead a team dedicated to providing flawless service to our guests and members. Your ambition and proven leadership skills will be crucial in maintaining the highest standards of cleanliness, safety, and customer happiness.
Responsibilities- Manage team members to ensure high motivation, provision of high-quality service and communicate and delegate tasks as well as coordinating the activities and daily operations of the club including pool plant areas.
- Make sure all colleagues on shift are fully briefed and clear on their responsibilities and roles
- Ensure all owners, members, and guests receive friendly, consistent personalised service, and manage customer feedback effectively.
- Maintain outstanding cleanliness standards throughout the Club, including areas such as the snooker room, games room, squash court, gym, changing rooms, sauna, steam room, and pool hall and undertake scheduled pool tests.
- Complete club membership sales, handle cashing up, taking payments (cash, credit card & room charges) on Ez-runner and other POS systems, maintaining the databases and handling membership queries.
- Manage Health & Beauty appointments, address general queries, and greet guests to Health & Beauty.
- Report lost property, accidents, maintenance issues, or other incidents promptly.
- Strictly supervise cleaning schedules, ensuring work is completed to a satisfactory standard and ensure all weekly, monthly, bi-monthly, and quarterly checklists are completed timely.
- Conduct monthly departmental stock takes, report findings, and raise purchase orders on the purchasing system.
- Support recruiting, induction, and training for new team members and assist with rostering and payroll.
- Collaborate with other departments as needed and maintain good working relationships.
Attend management meetings in the absence of the Leisure Club Manager.
Other Duties and Accountabilities
- In collaboration with the Leisure Manager, manage and respond to all customer feedback, taking appropriate action to rectify any issues.
- Ensure compliance with all Resort Security, Health, Safety, and Hygiene regulations, including but not limited to the Health and Safety at Work Act 1974, Fire Precautions Act 1973, Hygiene Regulations Amended 1990, and COSHH Regulations.
- Maintain constant awareness of security, especially related to stock, cash, and equipment, ensuring all departmental procedures are strictly adhered to.
At Craigendarroch Country Club, we are committed to encouraging diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.
In return for your dedication and passion, we offer a range of outstanding benefits, including:
Free Leisure Club Membership (worth £500)
Go Hilton Team Member travel programme (hotel discounts for team members, family and friends)
Denplan, Perks at Work and Life Works employee programmes
You will also benefit from Incremental holiday allowance based on service, Free parking, ensuring convenience and ease during your workday and uniform is provided, ensuring a professional and polished appearance.
Join our ambitious and collaborative team and contribute to crafting unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.
