Supervises revenue cycle teams handling insurance verification, prior authorization, claims management, denial resolution, and reimbursement activities. Monitors productivity, quality, service levels, compliance, and operational goals while coaching team members and resolving issues. Uses reporting and data analysis to identify trends and improve processes. Ensures accurate, timely revenue cycle work, reinforces best practices, and collaborates with stakeholders to improve customer outcomes and revenue capture.
What Customer Order Management contributes to Cardinal Health
Leading frontline teams responsible for insurance verification, prior authorization, claims management, denial resolution, and reimbursement activities. They ensure operational performance, quality, compliance, and productivity standards are met while supporting timely revenue capture, improving customer experience, and driving efficient revenue cycle operations.
Qualifications
External
- 4-8 years of experience as supervisor/team lead managing an RCM account, preferred
- Bachelor’s degree in related field, or equivalent work experience, preferred
- Willing to work on a hybrid set-up and US hours in BGC.
Internal
- Open to AHS OPRCM B4, P1 and up.
- Candidate must have POC experience.
What is expected of you and others at this level
- Supervises the day-to-day activities of revenue cycle team members and ensures operational goals are met.
- Monitors productivity, quality, service levels, and compliance with established policies and procedures.
- Provides coaching, performance feedback, and development support to team members.
- Resolves routine operational issues and escalates complex concerns as appropriate.
- Collaborates with peers, managers, and cross-functional partners to improve processes and customer outcomes.
- Uses reporting and data analysis to identify trends, address performance gaps, and drive continuous improvement.
- Ensures timely and accurate completion of insurance verification, prior authorization, claims, denial management, and other revenue cycle activities.
- Communicates effectively with team members, stakeholders, and customers to support operational success.
- Implements and reinforces process changes, best practices, and quality standards.
- Decisions primarily impact team performance, customer experience, and operational results.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here
Similar Jobs
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
Own scalable customer programs from planning and recruitment through launch, engagement, measurement, closeout, and handoff. Coordinate Product, Design, Research, Marketing, Customer Success, Sales, and Analytics teams. Lead pre-PMF product testing, relaunch the Customer Advisory Board, integrate customer testing into launch-readiness processes, and establish repeatable customer insight loops and operating playbooks.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead reliability engineering across hybrid and multi-cloud environments by operating Kubernetes, building infrastructure automation, and developing AI-driven auto-remediation systems. Establish SLOs, observability, incident response, GitOps, Infrastructure-as-Code, disaster recovery, and cost optimization practices. Mentor engineers, guide technical decisions, reduce operational toil, and improve platform resilience, availability, and incident response across globally distributed teams.
Top Skills:
AksAWSAzureBashCi/CdCloud SqlCloudFormationCompute EngineCosmos DbEc2EksGCPGitopsGkeGoKubernetesLambdaLinuxPythonRdsService MeshTerraform
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
Leads integrated, full-funnel Casino marketing strategy and execution across the Canadian market. Develops locally relevant campaigns, briefs, and go-to-market strategies tied to growth metrics; coordinates CRM, acquisition, paid media, social, PR, creative teams, and agencies; activates cultural and tentpole moments; and uses performance data to optimize results. Requires strong knowledge of Canadian consumers, cross-functional collaboration, storytelling, and experience in regulated gaming or similar industries.
Top Skills:
AICRMData AnalyticsPaid Media
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
