Staff Network Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are looking for a Staff Network Engineer who is an automation builder.
Someone who

• Understands how real-world network operations actually run
• Can build automation end-to-end (not just design or talk about it)
• Knows how to reduce manual work and improve operational speed
• Can operate in production and improve it at the same time

This team owns high-level troubleshooting, rapid response, and operational resiliency. We triage, stabilise, automate, and continuously improve. If you've lived in network operations and evolved into CI/CD and automation - this role is for you.
What You'll Do

• Design and deploy network solutions aligned to business needs
• Lead troubleshooting during outages and high-impact incidents
• Automate operational tasks to reduce manual intervention
• Build and maintain CI/CD pipelines for network and infrastructure automation
• Proactively analyse capacity, availability, and performance to prevent outages
• Support planned changes, upgrades, and maintenance activities
• Participate in a rotating on-call schedule

This is not just support. This is operational engineering + automation ownership.
Qualifications
To be successful in this role you have

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• You must be able to implement -
  • CI/CD pipelines
  • Ansible
  • Terraform
• 5+ years in Internet/data center networking
• Strong networking foundation:
  • BGP, OSPF, IS-IS
  • HSRP/VRRP
  • IPSEC
  • TCP/IP deep understanding (packet capture + analysis)
• Hands-on troubleshooting in live production environments
• Core platform knowledge
• Networking fundamentals (routing/switching/security/load balancing) - must be intermediate

This role requires builders - not learners at this stage
Desirable Skills and Experience

• 2+ years of cloud experience (Azure, AWS, or GCP)
• Automation using languages such as Python, PowerShell, or Shell
• Azure Core Platform (Compute, Storage, Networking)
• Familiarity with Cisco IOS and JunOS operating systems required.
• DevOps tooling (GitHub, Bitbucket, Azure DevOps)
• Experience with F5, Cisco ASA
• Monitoring tools (Splunk, Cacti, Watch4Net)
• Experience working in globally distributed teams
• Strong communication skills and empathy for customers.
• Ability to learn new technology in a fast-paced environment.

Who Will Thrive Here

• A traditional network engineer who grew into automation
• Someone comfortable in both outage bridges and code repositories
• Engineers who understand production realities before writing automation
• Problem-solvers who move fast and improve systems continuously
• Professionals comfortable with ambiguity and ownership

Why This Role Matters
This team is scaling. Operational efficiency and speed are top priorities.
You won't just maintain networks - you'll modernise how they're operated
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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